Technical Architect
India
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Job Description
Technical Architect
Noida, Uttar Pradesh

Job Summary

The Lead Developer is responsible for end‑to‑end design, development, and technical leadership across Salesforce Sales Cloud and Service Cloud implementations. This role drives scalable solution design, leads development teams, ensures adherence to best practices, and collaborates with cross‑functional stakeholders to deliver high‑quality CRM capabilities.

Key Responsibilities

Key Responsibilities

1. Solution Design & Architecture

  • Lead design discussions for Sales Cloud and Service Cloud, ensuring solutions align with Salesforce platform best practices.
  • Translate business requirements into detailed technical specifications, user stories, and architecture designs.
  • Define scalable data models, security models, sharing rules, and governor limit–safe designs.
  • Drive integrations using REST, SOAP, JWT, and API-led patterns.

2. Development Leadership

  • Lead the development of Apex classes, triggers, batch jobs, future methods, LWC, Aura components, and Flows.
  • Guide junior and mid-level developers, conduct code reviews, enforce quality, and mentor team members.
  • Build & optimize Service Cloud Console, Omni‑Channel routing, case management workflows, and automation.
  • Apex, Visualforce, lightning aura, API integration (REST, GraphQL), triggers- Mandatory
    . Flows - Good to have
  • Typical SF cloud architecture, prior working exp is mandatory 

 

3. Sales Cloud & Service Cloud Functional Expertise

  • Configure Sales Cloud features — leads, opportunities, forecasting, quoting, products, price books, role hierarchy, CPQ interactions.
  • Configure Service Cloud features — cases, entitlements, SLAs, knowledge base, service console customization.
  • Design customer support flows (Omni‑Channel, escalation rules, queue-based assignment).

4. Testing, Deployment & Governance

  • Own technical deliverables for releases—unit tests, UAT support, defect triage, deployment readiness.
  • Work with DevOps tools such as Copado, Jenkins, Bitbucket, Git for CI/CD pipelines.
  • Ensure adherence to org-wide standards in security, data quality, and compliance.

Skill Requirements

Technical Skills

  • Strong hands-on experience in Apex, LWC, Aura, Flows, Integration Procedures.
  • Proven experience in designing and customizing Sales Cloud & Service Cloud.
  • Experience with integration patterns — API-led, Kafka, ESB, microservices.
  • Understanding of SOQL performance tuning (SOQL 101 issues) and Apex governor limits.

Functional Skills

  • Strong understanding of CRM processes: lead-to-order, case lifecycle, service operations.
  • Ability to map business processes to Salesforce capabilities.

Certifications (typically expected)

  • Salesforce Platform Developer I ()
  • Platform Developer II (preferred)
  • Salesforce Sales Cloud Consultant (preferred)
  • Salesforce Service Cloud Consultant (preferred)
  • Additional certifications like OmniStudio, LWC Specialist, DevOps (Copado) are a plus.

 

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.