Job Summary
Around 3years of hands-on ServiceNow development / administration experience.
Strong on ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog).
Proficient in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs).
Hands-on with Flow Designer / Workflow, Service Catalog and record producer development.
Experience with REST / SOAP integrations, Import Sets and Transform Maps.
Good understanding of ServiceNow data model, CMDB and update-set management.
Working knowledge of ITIL processes and Agile delivery.
Strong analytical, problem-solving and communication skills.
Key Responsibilities
Works as a ServiceNow Developer delivering configuration, catalog development, workflow automation and enhancements across ITSM (and related) modules. Handles incidents, service requests and minor-to-medium enhancements in a steady-state / AMS or project delivery model, partnering with leads, business analysts and stakeholders to build reliable, upgrade-safe solutions and to ensure timely, quality ticket closure.
Skill Requirements
Exposure to additional modules such as HRSD, ITOM (Discovery / Service Mapping) or CSM.
Experience with Service Portal / widget development (AngularJS, HTML, CSS).
Familiarity with IntegrationHub, MID Server and ATF (Automated Test Framework).
Experience working in AMS / steady-state offshore delivery aligned to global business hours.
ServiceNow Certified System Administrator (CSA) – required / strongly preferred.
ServiceNow Certified Application Developer (CAD) – preferred.
ITIL Foundation certification – an added advantage.