Job Summary

To understand client requirements to propose & deliver technical solutions.

Key Responsibilities

• 7+ years of SAP IS-U FICA experience with deep specialization in with deep expertise in financial contract accounting, billing integration, and customer financial processes.
• Experience in at least 2 end-to-end implementations and AMS support engagements.
• Functional & Technical Expertise

·       Strong experience in FICA Configuration & Design.

·       Main/Sub Transactions, Payment Hierarchy, Clearing Rules

·       Dunning, Security Deposits, Installment Plans, Tax Setup

·       Returns, Refunds, Write-offs, Open Item Management, Cash Desk

·       Batch Job Scheduling, EMMA Monitoring & Clarification Cases

·       Integration with SAP CRM, FI, Device Management, SD Billing, Print Workbench

·       Payment Plans (Budget Billing, AMB), Reconciliation Key Transfer, Direct Debit Setup

• ABAP debugging experience preferred.
• Incident analysis and resolution across billing and FICA modules.
• Root cause identification and permanent fix deployment for recurring issues
• Monitoring and optimization of background jobs and interface queues
• Handling of service requests, change tickets, and enhancement deployments.
• Skilled in preparing Functional Specs & Business Design Documents

• Proven experience in offshore–onsite delivery models and shift-based AMS support.
• Strong communication and customer-facing skills.

Skill Requirements

SAP IS-U FICA

Other Requirements