Technical Lead (Support & Operations)
India
Job Description
Technical Lead (Support & Operations)
Bengaluru, Karnataka

Job Summary

The Okta Level 3 Engineer will be responsible for advanced identity and access management (IAM) operations, integrations, and security enhancements within the enterprise environment. This role involves handling complex service requests, designing and implementing secure workflows, and ensuring compliance through robust policy enforcement and automation.

Key Responsibilities

Identity & Access Management

  • Manage P3 and above identity operations, including lifecycle management and onboarding.
  • Implement and maintain role-based access controls (RBAC) and enforce Segregation of Duties (SoD).
  • Configure and enforce IAM policies across applications and infrastructure.

Integration & Architecture

  • Perform Single Sign-On (SSO) and provisioning integrations for enterprise applications.
  • Design and enhance Okta architecture, including custom workflows, connectors, and integrations.
  • Collaborate with vendors for complex issue resolution, upgrades, patching, and optimization.

Governance & Compliance

  • Monitor and troubleshoot IGA workflows and customize IGA/PAM connectors.
  • Execute access certification campaigns and manage new certifications.
  • Conduct security hardening, compliance checks, and remediation of Okta vulnerabilities.

Operational Excellence

  • Handle P5 service requests and advanced application access beyond L1 scope.
  • Generate reports on demand and perform audit and anomaly detection (e.g., PAM session logs).
  • Lead incident/problem management, including root cause analysis for recurring issues.
  • Automate repetitive tasks to improve efficiency.

 

 

Skill Requirements

  • Strong expertise in Okta Identity Cloud, SSO, IGA, and PAM solutions.
  • Hands-on experience with workflow automation, custom connector development, and policy enforcement.
  • Knowledge of security compliance frameworks and risk management.
  • Ability to perform root cause analysis, incident resolution, and vendor coordination.

 

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.