Technical Lead (Support & Operations)
India
Job Description
Technical Lead (Support & Operations)
Madurai, Tamil Nadu

Job Summary

To ensure on-time resolution of escalations/complex incidents,as per quality norms and ensure positive customer satisfaction.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.
3. To participate in Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.

Skill Requirements

JD 1: OT - TxONe

TxONe L2 – OT Security Consultant

Responsibilities:

Ensure security and compliance of OT environments.

Manage security incidents and implement security measures.

Support TxONe platform operations including signature updates and vulnerability checks.

Coordinate with vendors for issue resolution and patch management.

Assist in periodic risk assessments and compliance audits.

Required Skills:

Strong understanding of OT protocols and legacy systems.

Familiarity with TxONe anti-malware solutions for OT.

Incident handling and escalation processes.

Basic knowledge of SIEM/SOAR integration.

Good communication and documentation skills.

Experience:

4–8 years in OT security operations with exposure to TxONe platform.

Certifications:

TxONe Level 1 & Level 2 Certification.

Basic ICS/OT Security certifications (e.g., GICSP).

TxONe L3 – Advanced OT Security Specialist

Responsibilities:

Handle advanced configuration and management of TxONe in OT environments.

Perform root cause analysis for complex OT vulnerabilities.

Engage in compliance audits and risk mitigation strategies.

Provide guidance for OT security architecture and integration with SIEM/SOAR.

Lead incident response for critical OT security events.

Required Skills:

Deep expertise in TxONe platform and OT security frameworks.

Ability to troubleshoot beyond standard IT issues (focus on OT-specific threats).

Strong knowledge of ICS/IIoT security and regulatory standards.

Experience in advanced threat hunting and forensic analysis.

Excellent leadership and vendor management skills.

Experience:

8+ years in OT security with advanced TxONe configuration and compliance expertise.

Certifications:

TxONe Level 3 Certification.

Advanced ICS/OT Security certifications (e.g., GRID, ISA/IEC 62443)

JD 2: OT - Nazomi

OT Security Analyst – L2 (Nozomi)

Role Focus: Monitoring, triage, and initial investigation of OT security events
Key Responsibilities:
  Monitor Nozomi dashboards, alerts & anomalies
  Perform L2 triage, enrichment & escalation
  Validate OT protocol deviations (Modbus, DNP3, IEC-104)
  Review asset inventory & behavioural baselines
  Conduct appliance/collector health checks
  Prepare daily/weekly OT threat reports

Skills:
  OT protocol understanding, basic PCAP review
  Good knowledge of ICS systems (PLC, RTU, SCADA)
  Basic network fundamentals (TCP/IP, VLANs)

OT Security Specialist – L3 (Nozomi)

Role Focus: Advanced investigation, architecture, threat hunting & platform tuning
Key Responsibilities:
  Lead full incident lifecycle & deep-dive analysis
  Detection tuning, custom use-case creation
  Nozomi deployment, upgrades & architecture design
  Integration with SIEM/SOAR/firewalls
  Advanced OT threat hunting & risk assessments
  Guide L1/L2 teams; create SOPs/playbooks

Skills:
  Deep OT protocol expertise & packet-level analysis
  Strong OT networking (Purdue model, segmentation)
  Experience with OEM ICS systems (Siemens, ABB, Rockwell)
  Strong documentation, design & leadership

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.