Technical Lead (Support & Operations)
India
Job Description
Technical Lead (Support & Operations)
Lucknow, Uttar Pradesh
Job Summary
Biweekly release testing for 3 Regions (EU,APAC & NA) Shakedown + Full suite testing (Standard +OE Apps) in UAT R0 support (Shakedown Standard Application testing) R1 support (Shakedown Standard Application testing) Sharing the summary of open defects DR Testing for APAC & EU Code fixing SNOW Application Automation (EU,APAC,NA) Defect retesting Test protocol in UAT M365 Testing (EU,APAC &NA;) AMC Testing Status update for release candidates in Snow. Sharing the progress status of Snow application scripting with the APAC release team on a per-release basis
Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.
2. To perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.
3. To participate in Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.
2. To perform value addition activities such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.
3. To participate in Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.
5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders.
Skill Requirements
Primary: Release management Secondary: Testing
Other Requirements
Primary: Release management Secondary: Testing
Information at a Glance