Technical Lead (Support & Operations)
India
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Job Description
Technical Lead (Support & Operations)
Bengaluru, Karnataka

Job Summary

Responsible for managing and maintaining enterprise network infrastructure, ensuring high availability, security, and performance. The role includes proactive monitoring, configuration, patching, and troubleshooting of network devices, firewalls, and related systems, while adhering to ITIL processes and supporting a 24x7 service window for core network and infrastructure applications.

Key Responsibilities

  • Manage and maintain routers, switches across the enterprise network.
  • Perform backup and restoration of network devices to ensure business continuity.
  • Monitor network devices using ManageEngine OpManager and other tools like Nagios or SolarWinds.
  • Allocate and manage bandwidth (B/W) across network segments.
  • Assist in network or security hardware/software refresh, including setup and configuration.
  • Oversee proxy management for Blue Coat Proxy until decommission.
  • Maintain and monitor Cisco Routers, Cisco Switches and Cisco Access Points
  • Apply patching using ManageEngine Patch Manager Plus for network devices.
  • Utilize ITSM tools such as BMC Helix or ServiceNow for incident, change, and problem management.
  • Respond promptly to high-priority incidents and outages, ensuring quick resolution and minimal downtime.
  • Participate in Change Management and Problem Management processes for network updates and recurring issues.
  • Maintain detailed documentation for configurations, procedures, and incident resolutions.
  • Knowledge management – Creation/Modification of SOP/KBs
  • Work in a 24x7 service window with rotational shifts.

Skill Requirements

  • Networking Devices: Cisco Routers, Switches, Access Points
  • Monitoring Tools: ManageEngine OpManager, Nagios, SolarWinds
  • Patch Management: ManageEngine Patch Manager Plus or any similar tool
  • ITSM Tools: BMC Helix, ServiceNow
  • Protocols: TCP/IP, VLAN, VPN, SNMP
  • Backup & Restoration: Network device configuration backups

Other Requirements

Preferred Qualifications:

  • Certifications: CCNA, CCNP, or equivalent
  • Experience with Panorama for firewall management
  • Familiarity with network security best practices
  • Knowledge of cloud networking (AWS/Azure) is a plus
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.