Technical Lead (Tools & Automation)
Philippines
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Job Description
Technical Lead (Tools & Automation)
Capital District, Metro Manila

Job Summary

Role Overview
The Asset Management Subject Matter Expert (SME) is responsible for ensuring effective execution, governance, and continuous improvement of IT Asset Management (ITAM) processes within the ADB engagement. The role acts as a Level-2 functional expert, driving operational stability, compliance adherence, and process standardization across asset lifecycle management.

 

Key Responsibilities

Key Responsibilities
 
1. Operational SME Support
Act as an escalation point for complex ITAM issues and incidents
Perform advanced troubleshooting and resolution validation
Manage non-standard asset scenarios and high-impact cases
Ensure service continuity during BAU 
 
2. ITAM Process Governance & Compliance
Ensure adherence to ADB ITAM policies, workflows, and compliance standards
Conduct process validation across asset lifecycle:
Asset provisioning
Deployment & tagging
Returns & disposals
Inventory updates in CMDB / SNOW
Identify deviations and implement real-time corrective actions
 
3. Asset Lifecycle Management
Oversee end-to-end hardware asset lifecycle including:
Inventory control and reconciliation
Asset tracking and accountability
IMACD activities (Install, Move, Add, Change, Dispose) 
Validate asset data accuracy between physical inventory and ServiceNow asset tables 
 
4. Quality Assurance & Reporting
Perform quality checks on ITAM processes and ticket workflows
Ensure SLA adherence and alignment with governance KPIs
Support operations reporting and SLA reporting for internal and customer reviews 
Drive audit readiness and compliance reporting
 
5. Team Enablement & Guidance
Provide real-time coaching to Level-1 teams during daily operations
Conduct daily huddles / knowledge reinforcement sessions
Guide teams on ADB-specific ITAM governance and QA parameters 
 
6. Cross-Functional Coordination
Collaborate with:
Deskside Support
Remote Support Teams
Service Delivery Managers
Ensure adoption of standardized ITAM practices across functions
 
7. Process Stabilization & Continuous Improvement
Stabilize operations during BAU phases through:
Ticket validation
Data accuracy checks
Workflow monitoring
Identify improvement areas and recommend process optimization initiatives
 
8. ITAM Tools & Platform Ownership
Strong working knowledge of:
ServiceNow ITAM modules (HAM/SAM, CMDB)
Ensure proper usage and governance of ITAM tools aligned with ADB standards 

 

Skill Requirements

Mandatory Skills
IT Asset Management (Hardware Lifecycle Management)
ServiceNow ITAM (HAM, SAM, CMDB)
ITAM Process Governance & Standardization
Asset Inventory & Reconciliation
SLA Monitoring & Reporting 
 
Preferred Skills
ITIL Framework knowledge
Audit & compliance exposure
Data analysis and reporting
Stakeholder communication
 
Experience & Qualification
5–7 years of relevant ITAM experience
Hands-on experience in enterprise ITAM operations 
Experience working in Enterprise /BANK /FSI steady-state environments
Exposure to large-scale asset environments (multi-geo preferred)
 
Key Performance Indicators (KPIs)
SLA adherence and ticket resolution quality
Accuracy of CMDB and asset inventory
Compliance to ADB ITAM processes
Reduction in audit findings / discrepancies
Process adherence across teams
 
Working Model 
Location: Customer site / Manila delivery center
Shift: Business hours aligned to customer operations 
Engagement Type: Managed Services (BAU + Governance)

 

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.