Technical Lead - Windchill, PLM
India
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Job Description
Technical Lead - Windchill, PLM
Pune, Maharashtra

Job Summary

 

We are seeking a highly skilled Atlassian Tech Lead – to lead and manage support operations for Atlassian tools (Jira, Confluence, Jira Service Management, Bitbucket).

The candidate will be responsible for ensuring platform stability, driving incident resolution, handling escalations, and guiding the team on technical and operational aspects.

Key Responsibilities

 

Technical Leadership

  • Lead L2/L3 support for Atlassian suite including Jira, Confluence, JSM, Bitbucket
  • Provide expertise in administration, configuration, and customization of Atlassian tools
  • Troubleshoot complex issues including performance, integrations, and workflows
  • Drive root cause analysis (RCA) and implement permanent fixes

Support & Operations

  • Manage incident, problem, and change management processes
  • Ensure adherence to SLA/KPI metrics (resolution time, uptime, customer satisfaction)
  • Handle critical production incidents and escalations
  • Monitor system health, performance, and availability

Team Management

  • Lead and mentor support team members (L1/L2)
  • Allocate tasks, review deliverables, and ensure quality of support
  • Drive knowledge sharing and documentation practices

Customization & Integrations

  • Implement and manage:
    • Custom workflows, schemes, and automation rules
    • REST API integrations with external systems
    • Marketplace apps/plugins
  • Ensure proper governance and compliance in customization

Stakeholder Management

  • Act as primary point of contact for business stakeholders
  • Participate in governance meetings and provide status updates
  • Align support activities with business priorities

Continuous Improvement

  • Identify opportunities for automation and process improvement
  • Optimize Atlassian platform usage and performance
  • Maintain support documentation, SOPs, and knowledge base

Skill Requirements

 
 
Strong experience in:
  • Jira Software & Jira Service Management (JSM)
  • Confluence administration
  • Bitbucket / Git integration
Hands-on with:
  • Workflow design, screens, schemes, permissions
  • Atlassian REST APIs & scripting (Groovy, Python, or Java)
Experience with:
  • Plugins (ScriptRunner, Insight/Assets, Automation tools, etc.)
  • User management, LDAP/SSO integration
Knowledge of:
  • ITIL processes (Incident, Problem, Change Management)
  • Performance tuning & troubleshooting
  • Cloud and/or Data Center deployments

Other Requirements

 

  • Strong leadership and decision-making ability
  • Excellent communication and stakeholder handling skills
  • Problem-solving mindset with attention to detail
  • Ability to work under pressure in a production support environment
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.