Technical Lead
India
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Job Description
Technical Lead
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

We are seeking a Full-Stack Conversational AI (CCAI) Specialist to join our CX Engineering team. In this role, you will be responsible for the end-to-end design, development, and optimization of sophisticated AI agents using CX Agent Studio. You won't just be building chatbots; you will be engineering high-fidelity, voice-optimized, and deeply integrated conversational experiences that bridge the gap between complex backend systems and natural human interaction

Key Responsibilities

Key Responsibilities

1. Agent Design & Orchestration

  • AI Fundamentals: Leverage a deep understanding of Generative AI to build robust agents capable of complex reasoning.
  • Instruction Engineering: Master the art of agent prompting and instructions to ensure consistent, accurate, and brand-aligned personas.
  • CLI-Driven Design: Utilize the Model Context Protocol (MCP) to design, version, and deploy agents via Command Line Interface (CLI) for scalable development workflows.

2. Advanced Voice & Audio Engineering

  • Native Audio Integration: Implement high-fidelity models specifically optimized for voice, ensuring low-latency and natural-sounding telephony experiences.
  • Telephony Strategy: Configure and manage telephony integrations to provide seamless handoffs and crisp audio quality.

3. Performance Optimization (Quality Hill Climbing)

  • Iterative Improvement: Execute "Quality Hill Climbing" methodologies, using AI-assisted optimization tools to identify edge cases and performance bottlenecks.
  • Gaps & Fixes: Proactively monitor agent conversations to identify performance gaps and implement rapid, data-driven iterations.

4. Full-Stack Integration

  • API & Web Hooks: Develop and maintain secure integrations between CX Agent Studio and external APIs, databases, and web platforms.
  • End-to-End Implementation: Manage the full technical stack, from frontend web interfaces to backend telephony and logic layers.

Skill Requirements

Category

Requirement

Platform Expertise

Mastery of CX Agent Studio and CCAI framework fundamentals.

Development

Strong Full-Stack proficiency (Node.js, Python, or similar) to handle both frontend UI and backend logic.

Infrastructure

Experience with CLI tools and automated deployment workflows (MCP).

Integrations

Proven track record with RESTful APIs, Webhooks, and Telephony protocols (SIP/RTP).

Data & Quality

Ability to use diagnostic AI tools for automated testing and optimization.

 

Other Requirements

  • Experience in a "Quality Hill Climbing" environment where rapid experimentation is the norm.
  • Strong understanding of LLM parameters and how they affect conversational flow.
  • Background in UX/UI design specifically for conversational interfaces (VUI).
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.