Job Summary
The CMDB and 3PP Configuration Engineer is responsible for managing the configuration of IT services and third-party products within the Configuration Management Database (CMDB). This role ensures accurate, secure, and compliant configuration data across internal systems and external integrations. The engineer plays a critical role in maintaining service integrity, supporting audits, and enabling efficient change and incident management.
Key Responsibilities
RESPONSABILITIES CMDB Management • Maintain and update configuration items (CIs) in the CMDB, ensuring accuracy, completeness, and traceability. • Define and enforce CI relationships, attributes, and lifecycle states. • Collaborate with service owners and infrastructure teams to validate and reconcile configuration data. Third-Party Product (3PP) Configuration • Manage configuration and integration of third-party software and services across environments. • Ensure third-party configurations align with internal standards and security policies. • Track and document dependencies, licenses, and support agreements for 3PPs. Compliance & Governance • Ensure configuration practices comply with ITIL, ISO 27001, SOC 2, and other relevant standards. • Support internal and external audits by providing validated configuration data and documentation. • Monitor configuration drift and implement corrective actions. Tooling & Automation • Use tools like ServiceNow CMDB, BMC Remedy, or similar platforms for configuration management. • Automate configuration discovery and updates using scripts or integration tools (e.g., Ansible, Python, REST APIs). • Integrate CMDB with asset management, change management, and monitoring systems. Collaboration & Support • Work closely with IT operations, DevOps, security, and vendor management teams. • Provide support for incident and problem management by supplying accurate configuration data. • Participate in change advisory boards (CABs) and risk assessments. EXPERIENCE AND SKILLS • 4+ years of experience in configuration management, infrastructure engineering, or IT operations. • Strong experience with CMDB platforms (e.g., ServiceNow, BMC Remedy). • Familiarity with third-party software lifecycle and vendor management. • Proficiency in scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible, Terraform). • Familiarity with ITIL framework and service management principles. • Strong analytical and problem-solving abilities. • Attention to detail and accuracy in managing configuration data. • Excellent communication and collaboration skills.