Job Summary
Human Resource Business Process Consultant – ServiceNow HRSD
Position Summary:
We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform. You’ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations.
Key Responsibilities
Key Responsibilities:
• Lead client workshops to gather HR requirements, pain points, and objectives.
• Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD.
• Design and document business process flows, service catalogs, knowledge articles, and case templates.
• Map business requirements to HRSD capabilities including:
o Case and Knowledge Management
o Employee Service Center
o Lifecycle Events
o Document Management
o Universal Request
o Employee Journey Management (if applicable)
• Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases.
• Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs).
• Support user acceptance testing (UAT) and change management for HR users.
• Provide thought leadership on HR shared services, employee experience, and digital HR transformation.
• Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design.
• Drive platform adoption through stakeholder education, enablement, and process documentation.
Skill Requirements
Required Qualifications:
• Bachelor’s degree in Human Resources, Business, Information Systems, or related field.
• 5+ years of HR experience, with strong knowledge of HR service delivery models.
• 2+ years of experience implementing or working with ServiceNow HRSD.