Technical Lead
India
Apply now
Job Description
Technical Lead
Chennai, Tamil Nadu

Job Summary

• Experience in Empower3 FR10 CDS L2 & L3 Technical Support

• Knowledge on Empower Enterprise Architecture

• Knowledge on Empower Administrator activates (Project creation, user management, empower data backup and restoration, system configuration, node configuration, server patching testing, LACE patching testing)

• Knowledge on sample set, method set, instrument method and report method

• Knowledge of Empower installation and qualification of LACE machine

• Experience in Troubleshooting Connectivity Issues / Performance Issues/ networks

• Knowledge of configuring instruments and LACE machine.

• "Knowledge of software products and tools

• with Empower CDS with data archival system nugenesis etc."

• Knowledge in lab instrument (Agilent, WATERS , Shimadzu instruments) configuration with Empower application

• Ability to work independently in a fast paced and challenging environment

• Good working experience on ITIL Service delivery processes and GMP validation processes

• Provide technical support of Empower to Quality Control, Batch Release, Production operations

• Provide first level diagnostic of incidents and support business users, and ensuring timely resolution of technical or business related issues.

• Experience in handling service disruption bridge calls

• Understand and comply with core standard operating procedures and working instructions

 

Key Responsibilities

• Experience in Empower3 FR10 CDS L2 & L3 Technical Support

• Knowledge on Empower Enterprise Architecture

• Knowledge on Empower Administrator activates (Project creation, user management, empower data backup and restoration, system configuration, node configuration, server patching testing, LACE patching testing)

• Knowledge on sample set, method set, instrument method and report method

• Knowledge of Empower installation and qualification of LACE machine

• Experience in Troubleshooting Connectivity Issues / Performance Issues/ networks

• Knowledge of configuring instruments and LACE machine.

• "Knowledge of software products and tools

• with Empower CDS with data archival system nugenesis etc."

• Knowledge in lab instrument (Agilent, WATERS , Shimadzu instruments) configuration with Empower application

• Ability to work independently in a fast paced and challenging environment

• Good working experience on ITIL Service delivery processes and GMP validation processes

• Provide technical support of Empower to Quality Control, Batch Release, Production operations

• Provide first level diagnostic of incidents and support business users, and ensuring timely resolution of technical or business related issues.

• Experience in handling service disruption bridge calls

• Understand and comply with core standard operating procedures and working instructions

 

Skill Requirements

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.