Job Summary
Provide L2/L3 functional support for SAP MM, QM, and WM modules.
Manage incidents, service requests, problem tickets, and change/enhancement requests within agreed SLAs.
Perform root-cause analysis for recurring production issues and provide permanent solutions.
Work closely with business users, technical teams, and other SAP functional teams.
SAP MM – Materials Management
Strong hands-on experience in Procure-to-Pay (P2P) processes.
Support and configure:
Purchase Requisitions and Purchase Orders
RFQ and Quotation processes
Contracts and Scheduling Agreements
Goods Receipt / Goods Issue
Inventory Management
Stock Transport Orders (STO)
Subcontracting and Consignment
Invoice Verification
Material and Vendor/Business Partner Master
Release Strategy / Workflow
Account Determination
Strong integration knowledge with FI/CO, SD, PP, QM and WM.
SAP QM – Quality Management
Strong understanding of end-to-end Quality Management processes.
Hands-on experience with:
Incoming / Procurement Inspection
In-process Inspection
Final Inspection
Inspection Types and Inspection Lots
Inspection Plans
Master Inspection Characteristics
Results Recording
Usage Decision
Quality Notifications
Quality Certificates
Good understanding of QM integration with MM, PP, SD and WM.
SAP WM – Warehouse Management
Strong knowledge of warehouse and inventory processes.
Hands-on experience with:
Warehouse Structure
Storage Types and Storage Bins
Putaway and Picking
Transfer Requirements
Transfer Orders
Goods Receipt / Goods Issue
Posting Changes
Stock Transfers
Physical Inventory
Inventory Differences and Reconciliation
Strong understanding of WM integration with MM, SD, PP and QM.
AMS / Production Support
Handle P1/P2/P3 incidents and ensure timely resolution as per SLA.
Troubleshoot business-critical procurement, inventory, quality, and warehouse issues.
Perform incident, problem, and change management.
Prepare functional specifications and coordinate with ABAP developers for enhancements.
Support unit testing, SIT, UAT, regression testing, and production deployment.
Support interfaces, IDocs, batch jobs, and third-party integrations.
Participate in month-end activities and critical production support.
Maintain SOPs, functional documentation, RCA documents, and knowledge articles.
Required Skills
6+ years of SAP functional experience.
Strong hands-on expertise in SAP MM, with good experience in QM and WM.
Strong knowledge of P2P, Inventory Management, Quality Management, and Warehouse Management.
Experience with SAP ECC and/or S/4HANA.
Strong cross-module integration knowledge.
Experience in an AMS / production support environment.
Strong troubleshooting, analytical, and customer-facing skills.
Preferred Skills
S/4HANA implementation or support experience.
Knowledge of S/4HANA Sourcing & Procurement.
Exposure to SAP EWM is an added advantage.
Experience supporting global manufacturing environments.
Experience working in an onsite/offshore AMS model.
Key Responsibilities
Provide L2/L3 functional support for SAP MM, QM, and WM modules.
Manage incidents, service requests, problem tickets, and change/enhancement requests within agreed SLAs.
Perform root-cause analysis for recurring production issues and provide permanent solutions.
Work closely with business users, technical teams, and other SAP functional teams.
SAP MM – Materials Management
Strong hands-on experience in Procure-to-Pay (P2P) processes.
Support and configure:
Purchase Requisitions and Purchase Orders
RFQ and Quotation processes
Contracts and Scheduling Agreements
Goods Receipt / Goods Issue
Inventory Management
Stock Transport Orders (STO)
Subcontracting and Consignment
Invoice Verification
Material and Vendor/Business Partner Master
Release Strategy / Workflow
Account Determination
Strong integration knowledge with FI/CO, SD, PP, QM and WM.
SAP QM – Quality Management
Strong understanding of end-to-end Quality Management processes.
Hands-on experience with:
Incoming / Procurement Inspection
In-process Inspection
Final Inspection
Inspection Types and Inspection Lots
Inspection Plans
Master Inspection Characteristics
Results Recording
Usage Decision
Quality Notifications
Quality Certificates
Good understanding of QM integration with MM, PP, SD and WM.
SAP WM – Warehouse Management
Strong knowledge of warehouse and inventory processes.
Hands-on experience with:
Warehouse Structure
Storage Types and Storage Bins
Putaway and Picking
Transfer Requirements
Transfer Orders
Goods Receipt / Goods Issue
Posting Changes
Stock Transfers
Physical Inventory
Inventory Differences and Reconciliation
Strong understanding of WM integration with MM, SD, PP and QM.
AMS / Production Support
Handle P1/P2/P3 incidents and ensure timely resolution as per SLA.
Troubleshoot business-critical procurement, inventory, quality, and warehouse issues.
Perform incident, problem, and change management.
Prepare functional specifications and coordinate with ABAP developers for enhancements.
Support unit testing, SIT, UAT, regression testing, and production deployment.
Support interfaces, IDocs, batch jobs, and third-party integrations.
Participate in month-end activities and critical production support.
Maintain SOPs, functional documentation, RCA documents, and knowledge articles.
Required Skills
6+ years of SAP functional experience.
Strong hands-on expertise in SAP MM, with good experience in QM and WM.
Strong knowledge of P2P, Inventory Management, Quality Management, and Warehouse Management.
Experience with SAP ECC and/or S/4HANA.
Strong cross-module integration knowledge.
Experience in an AMS / production support environment.
Strong troubleshooting, analytical, and customer-facing skills.
Preferred Skills
S/4HANA implementation or support experience.
Knowledge of S/4HANA Sourcing & Procurement.
Exposure to SAP EWM is an added advantage.
Experience supporting global manufacturing environments.
Experience working in an onsite/offshore AMS model.