Technical Lead
India
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Job Description
Technical Lead
Chennai, Tamil Nadu

Job Summary

Role SummaryThe SAP Ariba Support Engineer will provide L2/L3 application support for SAP Ariba modules including Buying & Invoicing, Contracts, Sourcing, and Integration. The role involves incident resolution, service request management, monitoring integrations, troubleshooting issues, and ensuring smooth business operations.Key ResponsibilitiesProvide production support for SAP Ariba Buying & Invoicing, Contracts, and Sourcing modules.Analyze and resolve incidents, service requests, and user-reported issues within agreed SLAs.Monitor and support SAP Ariba integrations with SAP ERP/S4HANA and third-party systems.Perform root cause analysis and implement corrective actions for recurring issues.Support master data, workflow, approval, supplier, and catalog-related issues.Coordinate with business users, SAP functional teams, and integration teams for issue resolution.Support system testing, patch validation, and release activities.Maintain support documentation, SOPs, and knowledge base articles.Participate in on-call support activities whenever required.Required SkillsHands-on support experience in SAP Ariba Buying & Invoicing, Contracts, and Sourcing.Knowledge of SAP Ariba Integration (CIG, web services, middleware, or ERP integrations).Experience in incident management and ticketing tools such as ServiceNow.Understanding of procurement and source-to-pay business processes.Strong troubleshooting and analytical skills.Good communication and stakeholder management skills.

Key Responsibilities

1. To be responsible for providing technical guidance / solutions ;define, advocate, and implement best practices and coding standards for the team.
2. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.