Job Summary
To be responsible for managing technology in projects and providing technical guidance / solutions for work completion
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8 + years of overall IT experience Requirement Management Detailed understanding of SFDC Service,Sales Cloud , Experience Cloud (Partner/ customer community cloude) exprience is must. Must have 8+ years’ experience as business analyst with SFDC Experience Cloud (Partner/ customer community cloude) exprience is must. Only Salesforce Certified professional are eligible for this requirement. Proven track record of gathering, writing and managing highly complex requirements for large application development projects. Ability to work collaboratively, and act in a lead role as a subject matter expert and works within a team environment to meet aggressive goals and pre-defined measurement criteria. Experience being a Business Analyst for complex sfdc Service and Experience Cloud (Partner/ customer community cloude) project(s). Based on requirement study and gap analysis, analyze process/framework anomalies and deficiencies and make recommendations. Working with Salesforce.com Admin, Architect, and Developer teammates involving customizations and configurations of SFDC objects, page layouts, workflows, document templates, data fields, reports and dashboards. Elicits, analyzes and validates business, functional, and non-functional requirements. Responsible for the creation of all requirements and process documentation including functional requirements, business process requirements, technical design document, integration specifications and data migration specifications. Responsible for supporting the client through User Acceptance Testing and any support for defect management during UAT process. Typically, responsible or heavily Involved in the creation of end user and administrator training material, as well as potentially delivering end user training. The ability to communicate effectively with business users, managers, peers, project teams. Ability to adapt to any environment such as working with small or large groups or independently. Strong organizational skills and the ability to adhere to deadlines with reliability and accuracy. |
Key Responsibilities
2. To develop and guide the team members in enhancing their technical capabilities and increasing productivity
3. To ensure process compliance in the assigned module| and participate in technical discussions/review as a technical consultant for feasibility study (technical alternatives, best packages, supporting architecture best practices, technical risks, breakdown into components, estimations).
4. To prepare and submit status reports for minimizing exposure and risks on the project or closure of escalations.