Technical Lead
India
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Job Description
Technical Lead
Bengaluru, Karnataka

Job Summary

Job Title: Salesforce Support Engineer

Location: Bangalore, India

Experience Required: 5–8 Years

Certifications: Salesforce Certified Administrator (required); Advanced Administrator or similar

Summary

We’re seeking a skilled and proactive Salesforce Support Engineer with 5–8 years of experience to join our financial services technology team. This role is ideal for someone who thrives in a fast-paced support environment, understands the nuances of the insurance domain, and can ensure the smooth operation of Salesforce platforms across business units. You’ll be the go-to expert for troubleshooting, user support, and platform optimization.

Key Responsibilities

  • Provide day-to-day support for Salesforce users across sales, service, and operations teams.
  • Must have knowledge of Salesforce Data Cloud.
  • Troubleshoot and resolve issues related to workflows, data integrity, user access, and integrations.
  • Collaborate with business analysts and developers to translate support tickets into long-term solutions.
  • Maintain and enhance Salesforce configurations, including custom objects, fields, page layouts, and validation rules.
  • Support insurance-specific processes such as policy management, claims tracking, and customer onboarding.
  • Monitor system performance and proactively identify areas for improvement.
  • Assist in user training, documentation, and onboarding for new features or releases.
  • Ensure compliance with data privacy, security, and regulatory standards relevant to financial services.

 

Skill Requirements

  • 5–8 years of hands-on experience in Salesforce support or administration.
  • Salesforce Certified Administrator (mandatory); additional certifications are a plus.
  • Strong understanding of Salesforce Data Cloud Sales Cloud and Service Cloud.
  • Experience working in the financial services industry, preferably insurance.
  • Familiarity with insurance workflows such as underwriting, claims, and policy servicing.
  • Proficiency in troubleshooting Apex errors, Flow issues, and integration failures.
  • Excellent communication and stakeholder management skills.
  • Experience with support tools like Jira, ServiceNow, or similar ticketing systems.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.