Technical Lead
United States
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Job Description
Technical Lead
San Antonio, Texas

Job Summary

The Business Analyst / Data Analytics professional will partner with USAA’s Member Value organization to translate business needs into data-driven insights that improve member experiences and operational outcomes. The role will analyze member journeys, identify friction and retention opportunities, define business requirements, and develop dashboards and executive-ready recommendations. The ideal candidate combines strong stakeholder management, SQL and visualization skills, and the ability to turn complex data into clear, actionable business decisions.

Key Responsibilities

Business Analysis & Stakeholder Management

  • Partner with business stakeholders to understand strategic objectives, operational challenges, and member experience opportunities.
  • Elicit, analyze, and document business requirements, user stories, process flows, and functional specifications.
  • Facilitate workshops and discovery sessions with business, operations, digital, marketing, and analytics teams.
  • Translate business problems into measurable analytical questions and actionable recommendations.
  • Drive alignment between business stakeholders, product owners, and technical teams.

Data Analytics & Insights

  • Analyze member behavior, customer journeys, onboarding experiences, retention drivers, and operational performance.
  • Develop analytical frameworks to identify member friction points and opportunities for service improvement.
  • Conduct descriptive, diagnostic, and exploratory analysis using structured and unstructured data.
  • Generate actionable insights and executive-ready presentations to support strategic decision-making.
  • Support Next Best Experience, Member Deepening, Retention, and Contact Center optimization initiatives.

Reporting & Visualization

  • Develop and maintain dashboards, scorecards, and KPIs using Tableau, Power BI, or similar visualization tools.
  • Monitor business performance metrics and proactively identify trends, risks, and opportunities.
  • Create executive reporting and business review materials.
  • Improve reporting efficiency by identifying automation opportunities and reducing manual effort.

Skill Requirements

  • Bachelor's degree in Business, Analytics, Statistics, Economics, Computer Science, Engineering, or related field.
  • 6+ years of experience in Business Analysis, Data Analytics, Business Intelligence, or related roles.
  • Strong experience gathering and documenting business requirements.
  • Proficiency in SQL for data analysis and data validation.
  • Experience with Tableau, Power BI, or similar BI/reporting platforms.
  • Strong analytical and problem-solving skills.
  • Experience creating executive presentations and communicating insights to senior leadership.
  • Understanding of Agile methodologies and product delivery frameworks.
  • Excellent stakeholder management and communication skills.

Other Requirements
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.