Job Summary
Job Description – Power BI Support Engineer
Primary Objective:
Provide application support, administration, troubleshooting, monitoring, and continuous improvement for Power BI reports, dashboards, data models, refresh processes, and analytics solutions to ensure business users have reliable access to accurate and timely reporting
Key Responsibilities
Incident & Service Request Management
- Provide L2/L3 support for Power BI reports, dashboards, workspaces, and datasets.
- Investigate and resolve incidents related to report failures, refresh issues, data discrepancies, and performance problems.
- Manage service requests, user queries, access requests, and report configuration changes.
- Ensure SLA adherence for incident and service request resolution.
Report & Dashboard Support
- Monitor and support Power BI reports, dashboards, scorecards, and KPIs.
- Validate report outputs and data accuracy.
- Support business users in report consumption and interpretation.
- Troubleshoot report rendering, visualization, and filter issues.
Required Skills
Technical Skills
- Microsoft Power BI Service & Power BI Desktop
- DAX, Power Query (M Language)
- Data Modeling and Semantic Models
- SQL Server and Database Querying
- Data Integration Concepts
- Azure Data Services (preferred)
- Dynamics 365 CRM, SAP, or ERP reporting integration experience (preferred)
Functional Skills
- Incident and Problem Management
- Root Cause Analysis
- Report Validation & Testing
- Stakeholder Communication
- ITIL-based Support Operations
Key Responsibilities
Job Description – Power BI Support Engineer
Primary Objective:
Provide application support, administration, troubleshooting, monitoring, and continuous improvement for Power BI reports, dashboards, data models, refresh processes, and analytics solutions to ensure business users have reliable access to accurate and timely reporting
Key Responsibilities
Incident & Service Request Management
- Provide L2/L3 support for Power BI reports, dashboards, workspaces, and datasets.
- Investigate and resolve incidents related to report failures, refresh issues, data discrepancies, and performance problems.
- Manage service requests, user queries, access requests, and report configuration changes.
- Ensure SLA adherence for incident and service request resolution.
Report & Dashboard Support
- Monitor and support Power BI reports, dashboards, scorecards, and KPIs.
- Validate report outputs and data accuracy.
- Support business users in report consumption and interpretation.
- Troubleshoot report rendering, visualization, and filter issues.
Required Skills
Technical Skills
- Microsoft Power BI Service & Power BI Desktop
- DAX, Power Query (M Language)
- Data Modeling and Semantic Models
- SQL Server and Database Querying
- Data Integration Concepts
- Azure Data Services (preferred)
- Dynamics 365 CRM, SAP, or ERP reporting integration experience (preferred)
Functional Skills
- Incident and Problem Management
- Root Cause Analysis
- Report Validation & Testing
- Stakeholder Communication
- ITIL-based Support Operations