Technical Lead
India
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Job Description
Technical Lead
Bengaluru, Karnataka

Job Summary

SAP Qualtrics Consultant (Offshore)

Customer Name: Wella
Years of Exp [TEX / REX]: 5 to 8 years
Location: Offshore, PanIndia
RTO / Hybrid: Hybrid
Billing Type: Proactive
Project type: Support
Team Handling / Individual Contributor: IC
Shift: YES
Customer interview: No
Sell Rate: $30
Notice Period: 30 Days
Skill: SAP Qualtrics Experience Management
Mandatory: Yes
Proficiency Level (1-5): 5
Trainable Skill [Y/N]: Y

Job Description:
The SAP Qualtrics Consultant is responsible for designing, configuring, integrating, and supporting experience-management solutions across customer, employee, product, and brand programs. The role covers survey design, workflows, dashboards, analytics, closed-loop actions, data governance, integrations, and offshore production support.

Key Responsibilities
1. Design and configure surveys, question logic, quotas, distributions, contact directories, embedded data, workflows, notifications, and multilingual programs.
2. Build dashboards, reports, role-based views, metrics, text analytics, and actionable experience insights.
3. Configure customer and employee experience programs, transactional and relationship surveys, lifecycle feedback, and closed-loop case management.
4. Integrate Qualtrics with SAP SuccessFactors, SAP Commerce, CRM, HR systems, APIs, SFTP, identity platforms, and third-party applications.
5. Manage access controls, data privacy, consent, anonymization, governance, testing, deployment, monitoring, and production support.
6. Translate business requirements into solution designs, documentation, test cases, operational procedures, and stakeholder updates.

Skill Requirements
1. 5 to 8 years of experience in experience-management or survey platforms, with strong hands-on expertise in SAP Qualtrics.
2. Experience with survey design, distributions, directories, embedded data, workflows, dashboards, reporting, text analytics, and role-based access.
3. Knowledge of CustomerXM, EmployeeXM, closed-loop workflows, APIs, web services, SFTP, SSO, and SAP or third-party integrations.
4. Strong understanding of data privacy, consent, governance, testing, analytics, troubleshooting, and production support.
5. Excellent analytical, facilitation, documentation, stakeholder communication, and offshore delivery skills.

Key Responsibilities

SAP Qualtrics Consultant (Offshore)

Customer Name: Wella
Years of Exp [TEX / REX]: 5 to 8 years
Location: Offshore, PanIndia
RTO / Hybrid: Hybrid
Billing Type: Proactive
Project type: Support
Team Handling / Individual Contributor: IC
Shift: YES
Customer interview: No
Sell Rate: $30
Notice Period: 30 Days
Skill: SAP Qualtrics Experience Management
Mandatory: Yes
Proficiency Level (1-5): 5
Trainable Skill [Y/N]: Y

Job Description:
The SAP Qualtrics Consultant is responsible for designing, configuring, integrating, and supporting experience-management solutions across customer, employee, product, and brand programs. The role covers survey design, workflows, dashboards, analytics, closed-loop actions, data governance, integrations, and offshore production support.

Key Responsibilities
1. Design and configure surveys, question logic, quotas, distributions, contact directories, embedded data, workflows, notifications, and multilingual programs.
2. Build dashboards, reports, role-based views, metrics, text analytics, and actionable experience insights.
3. Configure customer and employee experience programs, transactional and relationship surveys, lifecycle feedback, and closed-loop case management.
4. Integrate Qualtrics with SAP SuccessFactors, SAP Commerce, CRM, HR systems, APIs, SFTP, identity platforms, and third-party applications.
5. Manage access controls, data privacy, consent, anonymization, governance, testing, deployment, monitoring, and production support.
6. Translate business requirements into solution designs, documentation, test cases, operational procedures, and stakeholder updates.

Skill Requirements
1. 5 to 8 years of experience in experience-management or survey platforms, with strong hands-on expertise in SAP Qualtrics.
2. Experience with survey design, distributions, directories, embedded data, workflows, dashboards, reporting, text analytics, and role-based access.
3. Knowledge of CustomerXM, EmployeeXM, closed-loop workflows, APIs, web services, SFTP, SSO, and SAP or third-party integrations.
4. Strong understanding of data privacy, consent, governance, testing, analytics, troubleshooting, and production support.
5. Excellent analytical, facilitation, documentation, stakeholder communication, and offshore delivery skills.

Skill Requirements

SAP Qualtrics Consultant (Offshore)

Customer Name: Wella
Years of Exp [TEX / REX]: 5 to 8 years
Location: Offshore, PanIndia
RTO / Hybrid: Hybrid
Billing Type: Proactive
Project type: Support
Team Handling / Individual Contributor: IC
Shift: YES
Customer interview: No
Sell Rate: $30
Notice Period: 30 Days
Skill: SAP Qualtrics Experience Management
Mandatory: Yes
Proficiency Level (1-5): 5
Trainable Skill [Y/N]: Y

Job Description:
The SAP Qualtrics Consultant is responsible for designing, configuring, integrating, and supporting experience-management solutions across customer, employee, product, and brand programs. The role covers survey design, workflows, dashboards, analytics, closed-loop actions, data governance, integrations, and offshore production support.

Key Responsibilities
1. Design and configure surveys, question logic, quotas, distributions, contact directories, embedded data, workflows, notifications, and multilingual programs.
2. Build dashboards, reports, role-based views, metrics, text analytics, and actionable experience insights.
3. Configure customer and employee experience programs, transactional and relationship surveys, lifecycle feedback, and closed-loop case management.
4. Integrate Qualtrics with SAP SuccessFactors, SAP Commerce, CRM, HR systems, APIs, SFTP, identity platforms, and third-party applications.
5. Manage access controls, data privacy, consent, anonymization, governance, testing, deployment, monitoring, and production support.
6. Translate business requirements into solution designs, documentation, test cases, operational procedures, and stakeholder updates.

Skill Requirements
1. 5 to 8 years of experience in experience-management or survey platforms, with strong hands-on expertise in SAP Qualtrics.
2. Experience with survey design, distributions, directories, embedded data, workflows, dashboards, reporting, text analytics, and role-based access.
3. Knowledge of CustomerXM, EmployeeXM, closed-loop workflows, APIs, web services, SFTP, SSO, and SAP or third-party integrations.
4. Strong understanding of data privacy, consent, governance, testing, analytics, troubleshooting, and production support.
5. Excellent analytical, facilitation, documentation, stakeholder communication, and offshore delivery skills.

Other Requirements

SAP Qualtrics Consultant (Offshore)

Customer Name: Wella
Years of Exp [TEX / REX]: 5 to 8 years
Location: Offshore, PanIndia
RTO / Hybrid: Hybrid
Billing Type: Proactive
Project type: Support
Team Handling / Individual Contributor: IC
Shift: YES
Customer interview: No
Sell Rate: $30
Notice Period: 30 Days
Skill: SAP Qualtrics Experience Management
Mandatory: Yes
Proficiency Level (1-5): 5
Trainable Skill [Y/N]: Y

Job Description:
The SAP Qualtrics Consultant is responsible for designing, configuring, integrating, and supporting experience-management solutions across customer, employee, product, and brand programs. The role covers survey design, workflows, dashboards, analytics, closed-loop actions, data governance, integrations, and offshore production support.

Key Responsibilities
1. Design and configure surveys, question logic, quotas, distributions, contact directories, embedded data, workflows, notifications, and multilingual programs.
2. Build dashboards, reports, role-based views, metrics, text analytics, and actionable experience insights.
3. Configure customer and employee experience programs, transactional and relationship surveys, lifecycle feedback, and closed-loop case management.
4. Integrate Qualtrics with SAP SuccessFactors, SAP Commerce, CRM, HR systems, APIs, SFTP, identity platforms, and third-party applications.
5. Manage access controls, data privacy, consent, anonymization, governance, testing, deployment, monitoring, and production support.
6. Translate business requirements into solution designs, documentation, test cases, operational procedures, and stakeholder updates.

Skill Requirements
1. 5 to 8 years of experience in experience-management or survey platforms, with strong hands-on expertise in SAP Qualtrics.
2. Experience with survey design, distributions, directories, embedded data, workflows, dashboards, reporting, text analytics, and role-based access.
3. Knowledge of CustomerXM, EmployeeXM, closed-loop workflows, APIs, web services, SFTP, SSO, and SAP or third-party integrations.
4. Strong understanding of data privacy, consent, governance, testing, analytics, troubleshooting, and production support.
5. Excellent analytical, facilitation, documentation, stakeholder communication, and offshore delivery skills.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.