Technical Lead
India
Apply now
Job Description
Technical Lead
Noida, Uttar Pradesh

Job Summary

Buyer & Internal-User Support

Ariba Support Lead
  • 2
  • 7+ years of experience leading & managing processes, business and supplier queries to support them to run their day to day activities on SAP Ariba platform.
  • Responsible for identifying the process improvements and engage with business owners & IT team to implement the changes in the Ariba system.
  • Primary point of contact for buyers / internal users on Ariba Sourcing, Contract, SLP, Supply chain collaboration & Commerce Automation queries
  • Guide sourcing event participation, contract workspace navigation and PO / invoice queries
  • Coordinate wave-file inputs with buyers for supplier onboarding; validate & monitor
  • Oversee buyer-support ticket closure and coordination with Procurement & business process owners
  • Support UAT coordination, user-manual updates and the supplier training plan
  • Consolidate buyer-side recurring issues and feed the continuous-improvement cycle
  • Manage ticket queue, prioritization (P1–P4) and SLA / KPI adherence (≥15 tickets/person/day, on-time reporting)
  • Govern service reporting, dashboards & trackers and quarterly performance reviews
  • Drive continuous improvement (≥1/month) and repeated-issue analysis → permanent solutions
  • Manage and guide the team to resolve the business queries.

 

Key Responsibilities

Buyer & Internal-User Support

Ariba Support Lead
  • 2
  • 7+ years of experience leading & managing processes, business and supplier queries to support them to run their day to day activities on SAP Ariba platform.
  • Responsible for identifying the process improvements and engage with business owners & IT team to implement the changes in the Ariba system.
  • Primary point of contact for buyers / internal users on Ariba Sourcing, Contract, SLP, Supply chain collaboration & Commerce Automation queries
  • Guide sourcing event participation, contract workspace navigation and PO / invoice queries
  • Coordinate wave-file inputs with buyers for supplier onboarding; validate & monitor
  • Oversee buyer-support ticket closure and coordination with Procurement & business process owners
  • Support UAT coordination, user-manual updates and the supplier training plan
  • Consolidate buyer-side recurring issues and feed the continuous-improvement cycle
  • Manage ticket queue, prioritization (P1–P4) and SLA / KPI adherence (≥15 tickets/person/day, on-time reporting)
  • Govern service reporting, dashboards & trackers and quarterly performance reviews
  • Drive continuous improvement (≥1/month) and repeated-issue analysis → permanent solutions
  • Manage and guide the team to resolve the business queries.

 

Skill Requirements

Other Requirements
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.