Technical Lead
India
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Job Description
Technical Lead
Chennai, Tamil Nadu

Job Summary

  • Lead the configuration, testing, deployment, and support of SAP Order-to-Cash (OTC) processes, including order management, delivery, billing, and invoicing.
  • Collaborate with business stakeholders to gather, analyze, and document business requirements, translating them into SAP functional solutions and system designs.
  • Provide functional leadership for end-to-end OTC processes, ensuring alignment with business objectives and SAP best practices.
  • Configure and optimize SAP SD (Sales & Distribution) and related OTC functionalities to support business operations and process efficiencies.
  • Manage and support integrations between SAP OTC processes and external systems, including 3PL providers, EDI platforms, APIs, and SAP BTP services.
  • Work closely with cross-functional teams across SAP MM, FI/CO, SCM, and other enterprise applications to ensure seamless process integration.
  • Participate in solution design, system testing, cutover planning, deployment activities, and post-go-live support for SAP projects.
  • Troubleshoot and resolve SAP OTC functional and integration issues, conducting root cause analysis and implementing effective corrective actions.
  • Ensure compliance with IT governance standards, security policies, audit requirements, and established SAP delivery methodologies.
  • Engage with global business and technical stakeholders, providing clear communication, functional guidance, and support throughout the project lifecycle.
  • Support multiple concurrent initiatives while effectively managing priorities, project deliverables, documentation, and stakeholder expectations.

Key Responsibilities

  • Lead the design, configuration, testing, and deployment of SAP Order-to-Cash (OTC) solutions, including order management, pricing, delivery, billing, and invoicing processes.
  • Partner with business stakeholders to gather, analyze, and translate business requirements into scalable SAP functional designs and solutions.
  • Provide functional and technical leadership for end-to-end OTC processes, ensuring alignment with business objectives, SAP best practices, and industry standards.
  • Configure and support SAP SD (Sales & Distribution) and related modules to optimize order fulfillment and customer billing operations.
  • Manage integrations between SAP OTC processes and external systems, including EDI, 3PL providers, APIs, and SAP Business Technology Platform (BTP) services.
  • Collaborate with cross-functional teams across SAP MM, FI/CO, SCM, and other enterprise systems to ensure seamless process integration and data flow.
  • Lead data migration activities, system enhancements, upgrades, testing, cutover planning, and go-live support for OTC-related initiatives.
  • Analyze, troubleshoot, and resolve SAP OTC production issues, performing root cause analysis and implementing sustainable corrective actions.
  • Ensure compliance with IT governance policies, audit requirements, regulatory standards, and organizational controls.
  • Provide user training, functional documentation, and ongoing support to business users and junior team members while driving knowledge sharing and adoption.
  • Support multiple concurrent projects and initiatives, contributing across the full project lifecycle including solution design, testing, release management, deployment, and hypercare support.

Skill Requirements

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.