Job Summary

• Minimum 5+ years of experience working on the ServiceNow platform, with a strong focus on AI-driven solutions and platform capabilities.
• Hands-on experience with ServiceNow AI features, including Now Assist, Agentic Workflows and AI Control Tower.
• Solid understanding of Now Assist Virtual Agent frameworks and conversational experiences within ServiceNow.
• Strong exposure to Digital Transformation and Automation initiatives using ServiceNow AI and workflow capabilities.
• Experience designing and implementing integrations with ServiceNow (REST/API-based, platform connectors or AI ecosystem tools).
• Practical working knowledge of Flow Designer and AI-enabled workflow orchestration.
• Ability to design AI-first solutions leveraging ServiceNow platform features rather than custom scripting.
• Strong collaboration and communication skills for working with product, business and customer stakeholders
• Experience with Moveworks (implementation, integration or coexistence with ServiceNow AI) is a strong added advantage.
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• Design, configure, and deliver AI-driven solutions on the ServiceNow platform
• Implement AI use cases using Now Assist, NASK, AI agents, Agentic Workflows and Virtual Agent
• Contribute to solution architecture for enterprise-scale ServiceNow AI initiatives
• Collaborate with functional consultants and architects to translate requirements into AI-enabled workflows
• Support multiple ServiceNow AI implementations across customers or programs
• Actively participate in demos, proof-of-value builds, and customer walkthroughs

Key Responsibilities

• Configure AI-enabled workflows and intelligent automation
• Build and enhance Virtual Agent experiences aligned to business use cases
• Support integration of ServiceNow AI solutions with enterprise systems and tools
• Assist in developing demos and solution artifacts showcasing AI capabilities internally as a part of AI R&D team
• Stay current with ServiceNow AI features and recommend platform-based enhancements
• Provide technical support and guidance during AI solution rollout and adoption

Skill Requirements

• Experience in delivering solutions in Agile delivery environments, working closely with product owners and functional consultants
• Familiarity with AI adoption patterns, automation maturity models, or enterprise GenAI rollout approaches within ServiceNow
• Exposure to AI governance concepts such as adoption, usage monitoring or value realization.
• ServiceNow certifications such as CSA, CIS, Now Assist with exposure to AI or automation-focused implementations mandatory
• Experience collaborating in customer-facing projects, including solution walk-throughs and product demos.

Other Requirements

• Architecture and delivery of AI-powered solutions on the ServiceNow platform.
• Strong ability to translate high-level business and functional requirements into working AI-enabled solutions on the ServiceNow platform
• Experience contributing to end-to-end AI solution delivery, from build and configuration through testing and rollout
• Understanding of how Virtual Agent, intelligent workflows and integrations work together to create seamless AI-powered service experiences
• Ownership mindset with a focus on solution quality, scalability and platform best practices
• Ability to support demos, proof-of-value use cases and storytelling by showcasing AI capabilities in action