Job Summary
Manage and automate deployment of Amazon Connect and supporting AWS services across multiple environments.Develop and maintain Terraform/CloudFormation Infrastructure as Code (IaC) for repeatable and controlled deployments.Design and manage CI/CD pipelines using Git, AWS CodePipeline/CodeBuild, Jenkins, or GitHub Actions.Automate deployment of Amazon Connect flows, Lambda functions, routing configurations, and integrations.Implement effective version control, branching, release management, and rollback strategies.Maintain environment consistency across DEV, QA, UAT, and PROD and minimize configuration drift.Implement CloudWatch monitoring, dashboards, logging, alarms, and proactive alerting for production services.Apply AWS security best practices across IAM, KMS, Secrets Manager, S3, and deployment pipelines.Support production deployments, troubleshooting, RCA, incident resolution, and preventive automation.Work closely with Amazon Connect architects, developers, QA, and operations teams to improve deployment speed, quality, reliability, and governance.
Key Responsibilities
Own CI/CD and deployment automation for Amazon Connect and supporting AWS services across DEV, QA/UAT, and PROD environments.Develop and maintain reusable Terraform/CloudFormation Infrastructure as Code modules for consistent and repeatable deployments.Automate deployment of Amazon Connect flows, Lambda functions, routing configurations, Lex integrations, and supporting AWS components.Establish and maintain Git branching, pull-request, versioning, release, approval, and rollback processes.Ensure environment consistency and configuration management, minimizing manual changes and configuration drift.Implement automated pre-deployment validation, post-deployment smoke testing, and deployment verification.Build and maintain CloudWatch monitoring, logging, dashboards, alarms, and proactive operational alerts.Implement AWS security best practices across IAM, KMS, Secrets Manager, S3, and CI/CD pipelines.Support production releases, incident troubleshooting, RCA, rollback, and preventive actions to improve platform reliability.Collaborate with Solution Architects, Amazon Connect Leads, developers, QA, security, and operations teams to continuously improve deployment speed, quality, governance, and automation.