Role Overview
Maintain Windows Server and Nutanix virtual environments, troubleshoot issues, tune performance, and manage tickets using ServiceNow.
A day in the life of a Windows Server and Virtualization Engineer
• Your primary role would be to ensure effective support, maintenance, performance tuning, and virtualization activities to ensure that our business units are satisfied with the high levels of infrastructure reliability.
• You will monitor server infrastructure health, perform basic performance tuning, and handle basic networking configurations to translate internal client operational needs into highly stable system environments.
• You will play a key role in identifying server bottlenecks and resolving technical infrastructure issues to provide the right operational data and updates to Technology Lead and Product Manager.
• You would be a key contributor to building efficient infrastructure systems.
Technical and Professional Requirements:
• Provide L1/L2 support for all flavors of Windows Server environments (2012, 2016, 2019, 2022, 2025) including patch management and core services (AD, DNS, DHCP).
• Perform foundational Windows Server performance tuning by analyzing event logs, registry optimizations, pagefile allocation, and utilizing tools like PerfMon.
• Manage Nutanix Hyperconverged Infrastructure (HCI) including cluster health monitoring, VM provisioning, snapshots, and resource updates.
• Diagnose basic networking issues within virtual environments, covering TCP/IP, subnetting, switching, and routing.
• Efficiently navigate ServiceNow to own and manage the complete lifecycle of incident, request, and change management tickets.
Technical Skills Profile:
• Core Infrastructure: Windows Server Administration (All Versions)
• Virtualization Architecture: Nutanix Hyperconverged Infrastructure (HCI) / AHV / ESXi
• ITSM & Operations: ServiceNow Ticketing & Incident Management
• System Utilities: Windows Performance Monitor (PerfMon), Resource Monitor
• Automation & Scripting: Windows PowerShell Scripting, Nutanix, Performance tuning, WSUS