Technical Manager
India
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Job Description
Technical Manager
Noida, Uttar Pradesh

Job Summary

We are seeking an experienced Workday Lead to manage and support enterprise-wide Workday applications and related integrations. The role requires strong techno-functional expertise across Workday modules, leadership capabilities, stakeholder management, and experience in driving operational excellence, enhancements, and strategic roadmap initiatives.

The candidate will act as a key liaison between business stakeholders, IT teams, and support analysts while ensuring stable operations, continuous improvements, and alignment with organizational priorities.

Key Responsibilities

Key Responsibilities

Workday Application & Technology Leadership

  • Recommend technical solutions considering business priorities, dependencies, risks, and tradeoffs while driving stakeholder alignment.
  • Drive awareness of Workday technology product updates, feature enhancements, deprecation items, and integration strategy changes.
  • Translate Workday platform and technology updates into actionable recommendations for IT and business stakeholders.
  • Continuously evaluate platform capabilities and identify opportunities for optimization and innovation.
  • Provide technical feasibility assessments for strategic initiatives and enhancement requests.
  • Develop Workday technology and functional strategic roadmap recommendations including continuous improvement initiatives.

Workday Functional & Technical Support

  • Provide production support for Workday modules
  • Support Workday account provisioning and API integrations with enterprise IT systems.
  • Possess strong understanding of Workday Business Process Framework and Security architecture.
  • Lead configuration and enhancement activities across Workday modules aligned to business requirements.

Incident & Service Management

  • Serve as the primary escalation point for high priority incidents (P1/P2) ensuring timely resolution with minimal business disruption.
  • Lead root cause analysis (RCA) activities and implement preventive and corrective actions.
  • Manage incidents, problem resolution, and service requests using ITIL-aligned processes.
  • Coordinate ticket management activities including mailbox-based ticket intake and tracking.
  • Ensure enhancement requests are estimated, prioritized, tracked, and delivered effectively.
  • Monitor enhancement consumption against allocated support hours.

Reporting & Data Management

  • Support and maintain Workday reports, dashboards, and data extracts.
  • Assist business users with advanced reporting, calculated fields, and data interpretation.
  • Ensure accuracy and consistency of HR, Payroll, Finance, and management reporting.
  • Track and publish monthly service performance metrics

Team Leadership & Knowledge Management

  • Lead, mentor, and guide Workday support analysts and functional consultants.
  • Review deliverables and work outputs to ensure quality and compliance with organizational standards.
  • Track support KPIs and recommend service delivery improvements.
  • Maintain SOPs, runbooks, support documentation, and knowledge articles.
  • Promote cross-training and knowledge sharing across the support organization.

Skill Requirements

Required Skills & Experience

  • 8–12+ years of experience in Workday support and implementation projects.
  • Strong techno-functional expertise in Workday HCM and related modules.
  • Experience supporting Workday integrations, APIs, and security framework.
  • Good understanding of ITIL processes including Incident, Problem, and Change Management.
  • Experience leading support teams in AMS or managed services engagements.
  • Strong stakeholder communication and presentation skills.
  • Experience in enhancement management, sprint planning, and operational governance.
  • Ability to lead strategic discussions and provide technology recommendations.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.