Technical Manager
United States
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Job Description
Technical Manager

Job Summary

  • Minimum 13+ years of experience in GRC and ServiceNow (IRM, RCM, and ITSM modules).
  • Design and architect ServiceNow solutions aligned with business requirements.
  • Develop high-level and detailed architecture plans for the ServiceNow platform, including integrations with other systems.
  • Proven experience in designing and implementing ServiceNow solutions for GRC, IRM, and CAM.
  • Lead the implementation of ServiceNow GRC modules, including Risk Management and third-party integrations.
  • Drive workflow automation and process optimization on the ServiceNow platform.
  • Provide technical leadership, guidance, and mentorship to ServiceNow developers and administrators.
  • Minimum 5+ years of experience in Continuous Authorization and Monitoring (CAM) within GRC.
  • Ensure the platform is scalable, secure, and optimized for performance.
  • Advise stakeholders on ServiceNow best practices and effective platform utilization.
  • Automate authorization and monitoring processes within CAM.
  • Hands-on experience with CMDB and Discovery.
  • Strong knowledge of ServiceNow implementation, scripting, security, and development best practices.
  • Excellent communication, collaboration, interpersonal, and documentation skills.
  • Strong analytical and problem-solving capabilities.

Key Responsibilities

1. To manage the customer delivery / expectations and the technical team.
2. To design and develop solution for product / project and sustenance delivery.
3. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.
4. To guide and mentor a team of developers for successful delivery of project.
5. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements.

Skill Requirements

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Other Requirements

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Maximum Salary (US):  184000
Minimum Salary (US):  105000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.