Job Summary
HCLTech is looking for an accomplished ServiceNow Automation & Integration Lead for its Noida location. This is a critical technology role responsible for engineering, operational stability, security, service resilience and continuous improvement across a complex enterprise environment. The role requires deep hands-on expertise, disciplined change execution, strong troubleshooting capability and effective collaboration with infrastructure, application, security, service-management and vendor teams.
Key Responsibilities
- Configure and extend ServiceNow ITSM/ITOM processes including Incident, Problem, Change, Request, CMDB/CSDM, Discovery, Service Mapping and Event Management.
- Build Flow Designer flows/subflows, IntegrationHub spokes, Orchestration, catalog items/workflows, approvals, notifications and reusable automation components.
- Develop with JavaScript and Glide APIs, business rules, script includes, client scripts, UI policies/actions, ACLs, scheduled jobs and scoped applications.
- Implement REST/SOAP integrations, MID Server patterns, OAuth, webhooks, import sets/transform maps and integrations with monitoring, identity and cloud platforms.
Apply source control, update-set/application-repository governance, ATF, code review, CI/CD, upgrade testing, performance tuning, security and data-quality controls
Skill Requirements
Technical Profile – ServiceNow Automation and Integration Lead
Core technical skills:
• Configure and extend ServiceNow ITSM/ITOM processes including Incident, Problem, Change, Request, CMDB/CSDM, Discovery, Service Mapping and Event Management.
• Build Flow Designer flows/subflows, IntegrationHub spokes, Orchestration, catalog items/workflows, approvals, notifications and reusable automation components.
• Develop with JavaScript and Glide APIs, business rules, script includes, client scripts, UI policies/actions, ACLs, scheduled jobs and scoped applications.
• Implement REST/SOAP integrations, MID Server patterns, OAuth, webhooks, import sets/transform maps and integrations with monitoring, identity, cloud and enterprise platforms.
• Apply source control, update-set/application-repository governance, ATF, code review, CI/CD, upgrade testing, performance tuning, security and data-quality controls.
Other Requirements
DETAILED ROLE ACCOUNTABILITIES
- Own technical design and delivery of ServiceNow automation across ITSM, ITOM, CMDB/CSDM, Discovery, Service Mapping and Event Management.
- Build governed Flow Designer, IntegrationHub, catalog, approval, notification and orchestration solutions.
- Develop robust scoped applications and server/client logic using JavaScript, Glide APIs, ACLs and platform configuration practices.
- Design reliable REST/SOAP, MID Server, OAuth, webhook, import-set and monitoring/cloud/identity integrations.
- Lead code review, ATF, source control, release governance, upgrade testing, performance tuning and measurable automation benefits.
DESIRED CERTIFICATIONS (GOOD TO HAVE)
- ServiceNow Certified System Administrator
- Certified Application Developer
- Certified Implementation Specialist - IT Service Management
- relevant CIS certification for Discovery, Service Mapping or Event Management
- IntegrationHub and Flow Designer micro-certifications
- ITIL 4 Foundation.
PROFICIENCY EXPECTATIONS
Competent (L3): Independently develop and test standard workflows, scripts, catalog items and integrations; resolve defects and maintain technical documentation.
Proficient (L4): Own solution architecture and automation roadmap, design complex integrations, govern security/code quality/releases, lead upgrades and mentor developers while tracking business benefits.