Job Summary

The Manager – Secure Service Edge (SSE) is responsible for the administration, engineering, implementation, and operational support of enterprise SSE platforms. The role focuses on securing user access to internet, cloud applications, and private applications through technologies such as Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Zero Trust Network Access (ZTNA), Data Loss Prevention (DLP), Remote Browser Isolation (RBI), and Firewall-as-a-Service (FWaaS).

Key Responsibilities

SSE Operations & Administration

• Manage day-to-day operations of SSE security platforms.
• Monitor platform health, availability, performance, and service utilization.
• Perform troubleshooting and root cause analysis for SSE-related incidents.
• Ensure compliance with established service-level agreements (SLAs).

Policy Management

• Configure and maintain:
• SWG policies
• ZTNA access policies
• CASB controls
• Cloud DLP policies
• RBI policies
• FWaaS security rules
• Review and optimize policies to balance security and user experience.

Security Incident Support

• Investigate SSE-related security events and alerts.
• Support SOC teams during security incidents.
• Coordinate remediation activities with infrastructure, cloud, endpoint, and identity teams.
• Develop preventive controls based on incident trends.

Implementation & Project Support

• Participate in SSE rollout and migration projects.
• Support onboarding of users, applications, and business units.
• Execute configuration changes, testing, and deployment activities.
• Assist in technology upgrades and platform enhancements.

Integration Management

• Support integrations with:
• Identity & Access Management solutions
• Endpoint protection platforms
• SIEM/SOAR platforms
• Microsoft 365 and SaaS applications
• Network security infrastructure

Governance & Compliance

• Maintain operational documentation, SOPs, and runbooks.
• Support internal audits and compliance assessments.
• Ensure adherence to organizational security standards and policies.

Vendor Coordination

• Work with technology vendors for support cases and product issues.
• Track vendor escalations and corrective actions.
• Review product releases and new feature recommendations.

Skill Requirements

Technical Skills

• Secure Service Edge (SSE)
• Secure Access Service Edge (SASE)
• Zero Trust Network Access (ZTNA)
• Secure Web Gateway (SWG)
• Cloud Access Security Broker (CASB)
• Data Loss Prevention (DLP)
• Firewall-as-a-Service (FWaaS)
• Remote Browser Isolation (RBI)
• Identity and Access Management
• Microsoft Entra ID / Azure AD
• Cloud Security Concepts
• Networking and Security Fundamentals

Soft Skills

• Problem-solving and troubleshooting
• Stakeholder communication
• Incident management
• Documentation and reporting
• Team collaboration

Other Requirements

• 6–8 years of experience in Cyber Security or Network Security.
• 3–5 years of experience supporting security platforms.
• Experience with leading SSE solutions such as:
• Cisco Secure Access
• Zscaler
• Netskope
• Palo Alto Prisma Access
• Experience in cloud security and Zero Trust environments.