Job Summary
Sr Ops Engineer Profile for OMaaP
Job Description
Payment Knowledge Mandatory
The OMaaP Operations Team (Arcus) is responsible for ensuring the stability, availability, and reliability of the platform’s IT services and infrastructure. The team acts as a central coordination point for operational activities, including incident management, release coordination and change management, network operations and IT compliance, the following sub paragraphs outlines the teams’ key responsibilities:
Incident Management
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Monitor operational systems and proactively identify service disruptions.
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Coordinate the resolution of incidents and major incidents across multiple teams.
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Lead incident coordination and stakeholder updates.
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Escalate critical issues when necessary and drive restoration of services.
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Coordinate post-mortem reviews and ensure follow-up actions are executed.
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Maintain incident records, reports, and operational metrics.
Key Responsibilities
Release Coordination and change Management
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Plan and coordinate application and infrastructure releases.
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Organise release activities across development, infrastructure, and business teams.
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Ensure deployment readiness and change compliance.
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Monitor release execution and manage communication during deployment windows.
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Coordinate rollback activities when required.
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Produce release status reports and provide updates to stakeholders.
Skill Requirements
Network Operations
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Monitor network availability, performance, and capacity.
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Coordinate troubleshooting activities for network-related incidents.
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Work with internal and external providers to resolve connectivity issues.
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Ensure network changes are implemented according to established procedures.
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Support network maintenance activities and scheduled upgrades.
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Monitor security-related network events and escalate where required.
Other Requirements
IT Compliance
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Ensure adherence to ING IT Risk, Security, and Compliance standards.
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Support the execution and monitoring of IT controls and operational risk measures.
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Manage audit, risk, and control remediation actions.
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Maintain evidence and documentation required for internal and external audits.
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Track operational risks, vulnerabilities, and compliance findings until closure.