Technical Specialist
India
Job Description
Technical Specialist
Bengaluru, Karnataka
Job Summary
ACD Administrator & Customization Specialist
Role Overview
The ACD Administrator & Customization Specialist will be responsible for planning, executing, and validating the migration and upgrade of the Windchill Advanced Content Delivery (ACD) platform. The role will focus on environment administration, application configuration, customization migration, performance optimization, and ensuring business continuity throughout the cloud migration and upgrade lifecycle.
Experience
- 8+ years of PTC ecosystem experience
- 5+ years of ACD administration and customization experience
- Experience supporting cloud migration and upgrade projects
- Experience with Windchill integrations and publishing solutions
- Experience with Azure/AWS hosted environments
Key Responsibilities
Assessment & Planning
- Assess existing ACD architecture and deployment topology
- Review customizations, integrations, publishing workflows, and dependencies
- Analyze infrastructure sizing and capacity requirements
- Develop migration and upgrade strategy
- Identify risks and mitigation plans
Environment Administration
- Install, configure, and maintain ACD environments
- Configure application settings and system parameters
- Manage user access, security settings, and role mappings
- Configure load balancing and resiliency mechanisms
- Support multi-environment deployment strategy
Customization Migration
- Assess existing ACD custom code
- Remediate customization compatibility issues
- Migrate custom extensions and configurations
- Validate upgraded custom functionality
- Support regression testing activities
Upgrade Execution
- Execute upgrade activities
- Perform application configuration updates
- Resolve upgrade-related issues
- Validate application stability
- Support rehearsal and production cutover activities
Integration Support
- Validate interfaces with:
- Windchill
- APE
- ThingWorx
- Authentication systems
- External publishing repositories
Performance Tuning
- Review application performance
- Optimize response times
- Tune JVM and application parameters
- Support capacity planning exercises
Deliverables
- ACD Assessment Report
- Customization Inventory
- Migration Strategy Document
- Upgrade Runbook
- Configuration Documentation
- Cutover Plan
- Hypercare Support Report
Success Criteria
- Zero critical production issues post go-live
- Successful migration of all customizations
- No loss of content or metadata
- Successful completion of all upgrade rehearsals
- Application availability meeting SLA targets
- UAT sign-off obtained
- Successful production cutover within approved window
Skill Requirements
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Other Requirements
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Information at a Glance