Job Summary
SAP S/4HANA PP/PPDS Functional Engineer Location: Bangalore & Monterrey Signify is currently designing, building and deploying a global greenfield SAP S/4HANA solution. To support the deployment, stabilize operations after go-live and enable continuous improvement, we are establishing a global application maintenance organization. The SAP S/4HANA PP/PPDS Functional Engineer will provide functional support for SAP Production Planning and related planning processes in an application maintenance environment. The role focuses on day-to-day operational support, incident and service request handling, issue analysis, testing, knowledge sharing and continuous improvement. The role requires solid SAP PP knowledge and a willingness to further develop practical expertise in embedded PP/DS through project exposure, support activities and collaboration with senior experts. Key Areas of Responsibility Provide functional support for SAP S/4HANA Production Planning processes in a global AMS environment. Support business users, key users and Business Process Owners in resolving incidents, service requests and functional questions. Support core manufacturing planning processes, including demand management, MRP, production orders, capacity planning and planning-related master data. Provide basic support for embedded PP/DS processes, with the expectation to further develop PP/DS expertise through hands-on work, knowledge transfer and project involvement. Perform initial issue analysis, business impact assessment, root cause analysis and coordination with technical teams, senior functional experts or external partners where needed. Support change requests and enhancements by performing impact analysis, functional testing, regression testing and documentation updates. Work according to ITIL-based AMS processes, including incident management, request fulfilment, problem management and change management. Use support and collaboration tools such as ServiceNow, Jira and Confluence for ticket handling, documentation, issue tracking and knowledge sharing. Support local deployments and hypercare activities by helping users adopt the global template and by resolving planning-related issues after go-live. Collaborate with cross-functional teams in areas such as Materials Management, Quality Management, Warehousing, Supply Chain and Manufacturing Execution. Contribute to continuous improvement by identifying recurring issues, proposing improvements and supporting stabilization of the global template. Required Experience and Skills Bachelor’s or Master’s degree in Engineering, Information Technology, Supply Chain Management, Business Administration or a related field. Hands-on experience in SAP PP implementation, support or application maintenance. Good functional understanding of SAP Production Planning processes, including demand management, MRP, production orders, capacity planning and planning master data. Basic or practical exposure to SAP embedded PP/DS, or strong willingness and ability to develop PP/DS expertise through hands-on support and project work. Experience working in an AMS, production support or IT support environment. Good understanding of ITIL-based support processes, especially incident management, service request handling, problem management and change managemen
Key Responsibilities
2. To support as an SME
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. To train and develop team so as to ensure that there is an adequate supply of trained manpower in the said technology and deliver risks are mitigated
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology
6. To review project deliverables.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)