Technical Specialist
India
Job Description
Technical Specialist
Chennai, Tamil Nadu

Job Summary

Task Description: Key Responsibilities
1. Solution Architecture & Design
Define end-to-end architecture for Salesforce Marketing and Sales ecosystems, including:
Sales Cloud, Account Engagement (Pardot), Marketing Cloud (if applicable)
Customer data flows, segmentation, and campaign orchestration
Design scalable, reusable, and modular solutions aligned to enterprise architecture standards
Ensure high performance, security, and data integrity across systems
2. Business & Stakeholder Alignment
Collaborate with business stakeholders (Marketing, Sales, CX teams) to:
Understand goals such as lead generation, conversion optimization, pipeline acceleration
Translate business objectives into solution blueprints with measurable KPIs
Provide architectural recommendations that maximize ROI (e.g., campaign efficiency, conversion uplift, cost optimization)
3. Salesforce Platform Expertise
Lead design across:
Lead lifecycle management (Lead → MQL → SQL → Opportunity)
Campaign management & attribution models
Marketing automation journeys
Ensure best practices for:
Data model design (Contacts, Accounts, Campaigns, Custom Objects)
Data quality, deduplication, and governance
Role hierarchy, sharing, and security model
4. Integration & Data Architecture
Architect integrations with:
External systems (CDP, ERP, Web platforms)
APIs,

Key Responsibilities

Task Description: Key Responsibilities
1. Solution Architecture & Design
Define end-to-end architecture for Salesforce Marketing and Sales ecosystems, including:
Sales Cloud, Account Engagement (Pardot), Marketing Cloud (if applicable)
Customer data flows, segmentation, and campaign orchestration
Design scalable, reusable, and modular solutions aligned to enterprise architecture standards
Ensure high performance, security, and data integrity across systems
2. Business & Stakeholder Alignment
Collaborate with business stakeholders (Marketing, Sales, CX teams) to:
Understand goals such as lead generation, conversion optimization, pipeline acceleration
Translate business objectives into solution blueprints with measurable KPIs
Provide architectural recommendations that maximize ROI (e.g., campaign efficiency, conversion uplift, cost optimization)
3. Salesforce Platform Expertise
Lead design across:
Lead lifecycle management (Lead → MQL → SQL → Opportunity)
Campaign management & attribution models
Marketing automation journeys
Ensure best practices for:
Data model design (Contacts, Accounts, Campaigns, Custom Objects)
Data quality, deduplication, and governance
Role hierarchy, sharing, and security model
4. Integration & Data Architecture
Architect integrations with:
External systems (CDP, ERP, Web platforms)
APIs,

Skill Requirements

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.