Job Summary

Production Support – Support Analyst

• Fantastic opportunity to utilise your extensive support analyst skills and experience
• Fast paced and challenging environment
• Temporary full-time position with a worldwide insurer (12 months back-fill for a colleague going on maternity leave)

Allianz Australia Limited, a wholly owned subsidiary of the Allianz Group, is one of the world’s leading insurance and financial service organisations. You will work in a dynamic and innovative team environment with opportunities to grow your career. You will be able to utilise your analyst and leadership skills to meet customer requirements, as you provide support and maintenance for several business-critical web applications.

Your responsibilities will include:

Issue Investigation:

• Provide end-to-end ownership, from analysis and diagnosis through to resolution.
• Identify and offer alternative solutions ‎to problems if/where necessary.
• Ensure timely responses and updates to interested parties.

Stakeholder Management:

• Manage a product backlog of incidents and work orders.
• Act as an intermediary between stakeholders, helping to facilitate, elicit and clarify requirements.
• Ensure a positive customer experience every time, by delivering excellence in products, operations, behaviours, and communication.
• Build, sustain and leverage relationships internal and external to area of ‎immediate responsibility.
• Ensure written and verbal ‎communications are ‎clear, concise, ‎unambiguous, easily ‎understood and tailored to suit multifaceted audiences.

Release & Change Management:

• Work with Managers, Business, Developers and System Testers to meet functional and non-functional requirements, timelines, and processes.
• Manage expectations by understanding customer needs and offering solutions that are complete, easily understood, timely and mutually satisfying, to achieve business objectives.
• Facilitate all stages of the SDLC – documentation, change prioritization, deliver in line with business needs, obtain signoffs, system test, if necessary, risk identification, etc.

Process Improvement/s:

• Assist with the review of processes and procedures.
• Actively foster and encourage a culture of improvement – work smarter and “be better”.
• Initiate, drive and ‎implement ‎change ‎that will result in more ‎effective practices.

For consideration for this role, you will need to possess 3+ years in most of the following:

• Finance sector, preferably General Insurance – understand products, life cycles, risk, and compliance.
• Excellent problem solving, critical thinking and resolution skills – demonstrate tenacity.
• Self-motivated with a drive to make a difference and improve efficiency.
• Excellent listening, interpretation, and interpersonal skills – strong customer service orientation.
• Timely and accurate updates into tools of trade (Jira, Remedy, Wiki, Service Now) – always ensure auditability and traceability.
• Concise and comprehensive, written and verbal, requirements elicitation, communication, and documentation skills – able to pitch to multifaceted audiences.
• Strong record of planning and execution – keen eye for detail and good time management.
• Flexible and adaptable – able to multitask and deal with changing priorities.
• Strong technical knowledge of web applications, databases, integration layers and SQL – able to debug/trouble-shoot and converse, irrespective of system, product, language, and platform.
• Strong application and implementation of SDLC methodologies.

Key Responsibilities

Skill Requirements

For consideration for this role, you will need to possess 3+ years in most of the following:

• Finance sector, preferably General Insurance – understand products, life cycles, risk, and compliance.
• Excellent problem solving, critical thinking and resolution skills – demonstrate tenacity.
• Self-motivated with a drive to make a difference and improve efficiency.
• Excellent listening, interpretation, and interpersonal skills – strong customer service orientation.
• Timely and accurate updates into tools of trade (Jira, Remedy, Wiki, Service Now) – always ensure auditability and traceability.
• Concise and comprehensive, written and verbal, requirements elicitation, communication, and documentation skills – able to pitch to multifaceted audiences.
• Strong record of planning and execution – keen eye for detail and good time management.
• Flexible and adaptable – able to multitask and deal with changing priorities.
• Strong technical knowledge of web applications, databases, integration layers and SQL – able to debug/trouble-shoot and converse, irrespective of system, product, language, and platform.
• Strong application and implementation of SDLC methodologies.

Other Requirements