Technical Specialist
India
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Job Description
Technical Specialist
Chennai, Tamil Nadu

Job Summary

The SAP EWM Support Consultant will provide L1/L2 functional support for warehouse-management operations, including inbound, outbound, internal movements, inventory, RF operations and warehouse automation integration.

Key Responsibilities

Key Responsibilities

  • Monitor, analyze and resolve incidents and service requests covering:
    • Inbound and outbound processing
    • Receiving and put-away
    • Picking, packing and shipping
    • Warehouse tasks and internal movements
    • Staging and yard processes
    • Inventory and physical inventory
    • Labor and resource management
    • RF and mobile-device operations
    • Output and workflow processing
  • Investigate blocked warehouse documents, failed warehouse tasks, queue failures and stock inconsistencies.
  • Perform approved queue reprocessing and operational recovery activities.
  • Resolve configuration and master-data-related EWM issues.
  • Analyze interface failures between EWM, ERP, MES, EDI and plant systems.
  • Coordinate incidents involving warehouse-automation solutions such as AGV, AMR, ASRS and vision systems.
  • Conduct root-cause analysis for recurring or high-impact warehouse incidents.
  • Perform EWM configuration analysis and approved incident-related corrections.
  • Reproduce issues in non-production environments.
  • Coordinate functional testing, regression testing and business validation.
  • Support plant launches, cutovers and hypercare activities.
  • Escalate custom-development, major-enhancement and design-change requirements through a documented technical and functional handover.
  • Maintain plant-specific operating procedures, runbooks and knowledge articles.

Skill Requirements

Required Skills and Experience

  • Strong hands-on experience in SAP EWM.
  • Experience in inbound, outbound, inventory and internal warehouse processes.
  • Practical knowledge of warehouse monitoring, queues and RF operations.
  • Understanding of ERP, MES, EDI and warehouse-automation integrations.
  • Experience in supporting business-critical warehouse or plant operations.
  • Knowledge of incident, problem, change and knowledge-management practices.
  • Strong troubleshooting and cross-team coordination skills.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.