Technical Specialist
India
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Job Description
Technical Specialist
Bengaluru, Karnataka

Job Summary

Job Title: Technical Specialist
Band: E3.1
Primary Skill: SAP Solution Manager, Change Request Management (ChaRM), IT Service Management

Key Responsibilities

  • Strong hands-on experience in SAP Solution Manager (SolMan) implementation, configuration, administration, and support.
  • Experience in Change Request Management (ChaRM), IT Service Management, Solution Documentation, and Application Lifecycle Management.
  • Configure and support Technical Monitoring, System Monitoring, Job Monitoring, Interface Monitoring, and EarlyWatch Alert.
  • Experience in SAP Solution Manager 7.2 configuration and operational activities.
  • Good understanding of SAP landscape management, managed-system configuration, and integration of SAP systems with Solution Manager.
  • Experience with transport/change management, including ChaRM workflows and change-control processes.
  • Knowledge of Test Suite/Test Management, business process documentation, and solution documentation.
  • Troubleshoot Solution Manager configuration, connectivity, monitoring, and integration issues.
  • Coordinate with SAP Basis, functional, development, and infrastructure teams for incident resolution and landscape-related activities.
  • Good understanding of SAP support processes, incident/problem management, root-cause analysis, and operational best practices.
  • Strong communication skills with the ability to work independently and coordinate with multiple technical and business stakeholders.

Skill Requirements

  • Strong hands-on experience in SAP Solution Manager (SolMan) implementation, configuration, administration, and support.
  • Experience in Change Request Management (ChaRM), IT Service Management, Solution Documentation, and Application Lifecycle Management.
  • Configure and support Technical Monitoring, System Monitoring, Job Monitoring, Interface Monitoring, and EarlyWatch Alert.
  • Experience in SAP Solution Manager 7.2 configuration and operational activities.
  • Good understanding of SAP landscape management, managed-system configuration, and integration of SAP systems with Solution Manager.
  • Experience with transport/change management, including ChaRM workflows and change-control processes.
  • Knowledge of Test Suite/Test Management, business process documentation, and solution documentation.
  • Troubleshoot Solution Manager configuration, connectivity, monitoring, and integration issues.
  • Coordinate with SAP Basis, functional, development, and infrastructure teams for incident resolution and landscape-related activities.
  • Good understanding of SAP support processes, incident/problem management, root-cause analysis, and operational best practices.
  • Strong communication skills with the ability to work independently and coordinate with multiple technical and business stakeholders.

Other Requirements
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.