Technical Support Specialist
Australia
Job Description
Technical Support Specialist
Sydney, New South Wales
Job Summary
- The Team Lead – Network Services will be expected to deliver the following outcomes and artefacts during the engagement period:
- Lead and successfully deliver network infrastructure components for strategic projects and enterprise initiatives, ensuring alignment with business, operational, and security requirements.
- Develop and maintain high-quality network architecture, design, implementation, and operational support documentation in accordance with Bank standards.
- Drive the operational readiness, availability, resilience, and performance of enterprise network services, including Cisco networking, firewalls, F5, and related infrastructure platforms.
- Produce and maintain technology standards, procedures, runbooks, and governance artefacts to support consistent service delivery and compliance.
- Lead network security hardening activities and ensure infrastructure solutions meet regulatory, risk, and information security requirements.
- Manage and coordinate vendor and contractor performance, including delivery oversight, service reviews, contract obligations, and issue resolution.
- Deliver capacity planning, lifecycle management, and continuous improvement initiatives to maintain reliable and scalable network services.
- Coach, mentor, and develop Network Services engineers, including performance management, capability uplift, workforce planning, and recruitment activities.
- Contribute to the evaluation, proof-of-concept, and adoption of emerging network technologies such as SD-WAN, ACI, NSX, and Software Defined Access (SDA), providing recommendations and implementation roadmaps.
Ensure effective management of incidents, problems, changes, risks, and service improvements in line with ITIL practices, agreed service levels, and operational objectives
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
null
Other Requirements
null
Information at a Glance