Technical Support Specialist
India
Job Description
Technical Support Specialist
Chennai, Tamil Nadu
Job Summary
| Task Description: Key Responsibilities • Provide L2 technical support for Manhattan WMOS and MAWM applications across production and non-production environments. • Monitor application, server, database, and infrastructure health using enterprise monitoring tools. • Investigate and troubleshoot application, middleware, database, network, and operating system issues. • Support deployments, releases, patching, upgrades, and post-implementation validation activities. • Develop and maintain automation scripts to streamline operational and support activities. • Execute SQL queries, database health checks, performance validation, and basic database administration tasks. • Support certificate renewals, password rotations, user access management, and security compliance activities. • Monitor batch jobs, integrations, interfaces, and scheduled system processes. [Manhattan...Structure | OneNote] • Assist with Disaster Recovery testing, environment validation, and service restoration activities. • Create and maintain technical documentation, support procedures, and operational runbooks. • Coordinate with application, infrastructure, database, network, and vendor teams to resolve technical issues. • Participate in on-call support and critical incident troubleshooting. Work Result: 100 Skill Area: Infrastructure Techn |
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
null
Other Requirements
null
Information at a Glance