Technical Support Specialist
Germany
Job Description
Technical Support Specialist
| Munich County, BayernChemnitz, Stadt, Sachsen
Job Summary
This role is focused on resolving technical issues, offering guidance, and maintaining IT resources to provide essential assistance to end-users and ensure smooth operations.
Key Responsibilities
1. To troubleshoot and resolve critical and complex tickets.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
2. To create the root cause analysis for critical issues/faults (hands on working).
3. To implement any necessary preventive measures to reduce future defects.
4. To provide technical assistance to the team members in resolving customer issues.
5. To execute continuous improvement activities and to improve the teamâs performance.
Skill Requirements
Need to coordinate with the client in German language only
Need to have full stack understanding and hosting in cloud
Coordination within internal teams and ensure migration plans are followed, Highlight risks in timely manner
Other Requirements
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Information at a Glance