Technical lead - .Net, Azure, C#
India
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Job Description
Technical lead - .Net, Azure, C#
Bengaluru, Karnataka

Job Summary

As an L3 & L4 Application Maintenance Engineer, you will be the first line of defense for production incidents and service requests across applications built on TBC, SPP, Java EE, Android|iOS
Angular JS technologies. You will triage, restore service quickly, perform runbook actions, and ensure accurate incident documentation. You will also support content updates and code/config promotions under supervision, contributing to stability, performance, and compliance with SLAs/SLOs.
Key Responsibilities
Incident & Request Handling

Monitor alerts, dashboards, and queues; acknowledge within SLA and execute runbook steps for initial remediation.
Perform first‑touch troubleshooting (logs, basic queries, config checks) for web apps, APIs, Windows services.
Escalate to L4 based on clear escalation criteria; maintain incident notes, timelines, and post‑incident data.

Source & Content Operations

Execute content updates for Sitecore (components, media, content tree changes) following change policies.
Support code/config deployment activities (release windows, validations, rollback steps) under guidance.
Manage service requests (access, config flags, cache refreshes, job reruns) with audit traceability.

SRE Ways of Working

Follow runbooks, standard operating procedures (SOPs), and SLO error budget awareness.
Contribute to knowledge base (KB) articles, runbook refinements, and known‑error entries.
Participate in daily health checks, routine tasks (log rotation checks, job success, backups status).

Tools & Platforms
Experience supporting internal applications including TBC, SPP, and other in‑house systems. Strong understanding of Java EE applications, deployments, and log analysis. Ability to troubleshoot AngularJS front-end issues and validate UI/API flows. Familiarity with Android/iOS app configurations, API connectivity checks, and basic crash-log review. Hands-on use of Git, Postman, Notepad++, WinSCP, curl, OpenSSL, and monitoring tools such as Grafana, Prometheus, or ELK/Kibana.
Mandatory Requirements
4–6 years in application support/maintenance across Java EE, AngularJS, mobile apps, and internal platforms (TBC/SPP). Strong skills in API debugging, log analysis, basic SQL, and version control with Git. Experience with CI/CD pipelines, monitoring dashboards, and ITSM tools (ServiceNow/Jira). Ability to manage L3+L4 incidents, deployments, configuration updates, and documentation.
Good to Have
Scripting knowledge (Shell/Python), mobile build exposure, AngularJS internals awareness, basic Java performance understanding, and knowledge of ITIL processes.
KPIs

 

Key Responsibilities

MTTA/MTTR for L3 & L4 scope, SLA on acknowledgments, ticket hygiene & KB contributions.
% incidents resolved at L3 & L4, first‑contact resolution, and runbook adherence.

Skill Requirements

.net, azure,freeware, oracle. sitecore

Other Requirements

1.Microsoft Certified Solutions Developer (MCSD) certification is preferred but not mandatory.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.