Job Summary

QA / Test Engineer — ServiceNow

Owns quality across the delivery — in-sprint testing, system integration testing, UAT support, and go-live/certification readiness.

Key Responsibilities

Key responsibilities

• Test stories within each sprint against acceptance criteria and maintain the regression suite as scope grows.
• Design and execute SIT covering end-to-end and exception paths, including approval/control scenarios.
• Build and run the UAT kit with the BA (scripted scenarios, expected results, evidence capture) and support business users to sign-off.
• Verify controls as controls: segregation-of-duties enforcement, audit-trail completeness, and role-based access behaviour.
• Test automation behaviours (thresholds, fallbacks, limits) and support external certification testing where integrations are in scope.

Skill Requirements

Must-have skills & experience

• 3+ years testing ServiceNow implementations (or comparable enterprise SaaS), with Automated Test Framework (ATF) experience.
• Experience testing approval workflows and access controls, with awareness of evidence requirements in regulated environments.
• Strong exception-path testing instincts.

Nice to have

• Payments/banking test experience (file validation, certification cycles).
• Performance/load testing fundamentals for go-live readiness.
• ISTQB or equivalent certification.

Other Requirements