Job Summary

• Support the installation, configuration, and start-up of control software, operator interfaces, communication functions, and related systems for semiconductor manufacturing equipment.
• Install software after equipment installation, configure parameters, verify operation, and check and update software versions.
• Perform initial troubleshooting for equipment alarms, communication errors, and control malfunctions; collect logs; analyze causes; and support recovery.
• Reproduce reported issues, escalate them to development and design teams, and verify the application of corrected software versions.
• Verify communications between the equipment and the factory host, collect data, and confirm interfaces with external devices.
• Provide customers with operating instructions, technical explanations, responses to inquiries, and completion reports.
• Create and update work procedures, checklists, fault reports, investigation reports, and related documentation.
• Comply with local safety rules, information security requirements, quality procedures, and confidentiality obligations.
• As required, support equipment modifications, preventive maintenance, function verification, and production ramp-up activities.

Key Responsibilities

• Support the installation, configuration, and start-up of control software, operator interfaces, communication functions, and related systems for semiconductor manufacturing equipment.
• Install software after equipment installation, configure parameters, verify operation, and check and update software versions.
• Perform initial troubleshooting for equipment alarms, communication errors, and control malfunctions; collect logs; analyze causes; and support recovery.
• Reproduce reported issues, escalate them to development and design teams, and verify the application of corrected software versions.
• Verify communications between the equipment and the factory host, collect data, and confirm interfaces with external devices.
• Provide customers with operating instructions, technical explanations, responses to inquiries, and completion reports.
• Create and update work procedures, checklists, fault reports, investigation reports, and related documentation.
• Comply with local safety rules, information security requirements, quality procedures, and confidentiality obligations.
• As required, support equipment modifications, preventive maintenance, function verification, and production ramp-up activities.

Skill Requirements

• Experience in software-related work involving semiconductor manufacturing equipment, industrial equipment, factory automation equipment, inspection equipment, medical equipment, robotics, or similar systems. Semiconductor experience is not mandatory. Staffing target: 2 persons with 5 or more years of experience and 2 persons with less than 5 years of experience.
• Practical experience in software development, evaluation, maintenance, technical support, or equipment-control-related work.
• Basic experience operating and configuring Windows or Linux environments and reviewing logs. Linux experience is preferred.
• Basic knowledge of or practical experience with at least one programming language, such as C, C++, C#, Python, or Java. C++ is preferred.
• Basic knowledge of networks such as TCP/IP and a fundamental understanding of communications between equipment and peripheral devices.
• Ability to organize fault conditions and accurately explain reproduction conditions, logs, frequency of occurrence, and scope of impact to relevant parties.
• Language requirements: Native-level Chinese is mandatory. Japanese at JLPT N2 level or above is preferred, or business-level English is required. Priority: Japanese over English.
• Ability to comply with prescribed safety, quality, information security, and confidentiality rules.

Ability to work in cleanroom environments, wear protective equipment, travel domestically and internationally, and work shifts as required

Other Requirements

• Experience with start-up, maintenance, modification, troubleshooting, or field support for semiconductor manufacturing equipment.
• Knowledge of or experience with equipment communications and factory integration technologies such as SECS/GEM, GEM300, EDA, or OPC UA.
• Basic knowledge of control systems involving PLCs, motion control, I/O, sensors, robots, and material-handling systems.
• Experience using SQL, databases, log-analysis tools, and version-control tools.
• Experience addressing software vulnerabilities, applying patches, performing backup and restore operations, and managing configurations.
• Ability to read technical documents and handle email and meetings in Japanese, English, or another language.
• Knowledge of semiconductor manufacturing processes, cleanroom practices, safety training, and ESD control.