Test Specialist - Silicon Platform Validation

United States
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Job Description

Test Specialist - Silicon Platform Validation

San Jose, California

Job Summary

Customer Quality Engineer (CQE) to lead customer quality engagements for strategic Data Center customers and ODMs. The CQE serves as the primary quality interface between AMD and key customers, driving customer satisfaction, field quality improvement, issue resolution, and quality leadership throughout the product lifecycle. 

Key Responsibilities

This role serves as the primary customer quality lead for strategic customers, driving customer satisfaction, quality performance, and issue resolution across the product lifecycle. The position owns customer quality scorecards, leads critical escalations and root-cause investigations, and partners with cross-functional teams to improve product quality, reliability, and field performance. Responsibilities include supporting new product introductions, providing technical guidance on customer issues and failure analysis, leading customer audits and executive reviews, and acting as the voice of the customer. Through data-driven insights, process improvements, and collaboration across engineering, manufacturing, and quality teams, this role drives continuous improvement and operational excellence while strengthening customer relationships and business outcomes.

Skill Requirements

· Proven experience in semiconductor, electronics, server, networking, and/or data center industries.

· Experience in Customer Quality Engineering, Product Quality, Reliability Engineering, Customer Engineering, or Technical Support.

· Proven experience supporting hyperscale cloud customers, OEMs, ODMs, or large enterprise accounts.

· Strong understanding of semiconductor manufacturing, qualification, reliability, packaging, and test operations.

· Experience managing customer scorecards, DPPM targets, field quality performance, and quality improvement initiatives.

· Experience leading customer escalations, executive communications, and cross-functional problem-solving efforts.

· Familiarity with structured quality methodologies including 8D, RCA, FMEA, and Six Sigma.

· Experience with server platforms, x86 processors, GPUs, AI accelerators, or networking products is highly desirable.

· Excellent communication, presentation, and customer-facing skills.

Other Requirements
Maximum Salary (US):  172000
Minimum Salary (US):  87000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.