Job Summary

To analyze business requirements to derive tests and manage test deliverables for all test phases as per Enterprise business standards and quality in the stipulated time lines with effective utilization of resources.

Key Responsibilities

In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon ConnectHighly proficient in Cyara IVR automation toolExtensive hands on experience in testing IVR’s, inbound and outbound calls using manual / CyaraHands on experience in Cyara cruncher tool to perform IVR performance testingExcellent communication and collaboration skills, and be a strong team player.Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issuesGather and analyse functional, non-functional test requirements and perform assessment to confirm testingDesigning functional test approach, test plans and assess different test types required for application based on requirementDevelop test scripts, perform test runs and analyse test results

Skill Requirements

Sound experience in Continuous Integration/Continuous Deployment processes and tools such as GCP Cloudbuild, Codefresh, Github actions etcStrong software engineering fundamentals, and proven experience in a number of programming languages.Hands on experience in API Testing using postman, supertest API frameworksHave a growth mindset, a focus on continuous improvement, and be passionate about learning new tools, technologies and practices.

Other Requirements

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