Tower Lead (Support & Operations)
United Kingdom
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Job Description
Tower Lead (Support & Operations)
City Of London, England

Job Summary

Job Summary: Security Delivery manager

Overall responsible for Security Delivery of the projects in specific region / geo / sector(s) • Responsible for HCL’s Cyber Security delivery scope commitments to the client(s) • Establish connect with Client’s Security Management and participate in regular cadence to understand client’s expectations / delivery challenges and address them appropriately • Ensure compliance to client’s SLAs / KPIs on a periodic basis and drive team in achieving the same. • Ensure team’s training needs are identified and appropriately fulfilled • Mentor the team and implement efficiency improvement / optimization programs • Identify opportunities for automation and drive the same for consistent and efficient delivery • Work with the client & HCL team in identifying any process/ control gaps and suggesting the remediation plan& tracking the plan progress till closure • Be a bridge between the senior management and the team • Act as escalated support for security operations management, security incident analysis & investigations etc. • Proactively suggest measures to continuously improve the information security posture for all clients under our support scope. 

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives      

Skill Requirements

Exposure to ISO 27001, ISO 31000, NIST standard frameworks to manage ISMS & Risk Management requirements • Excellent understanding & experience in IT infrastructure management which includes Networks, Data Centre Operations, Service Management/Service Desk, Server Management etc. • Should have been into roles of Security Delivery, Security Auditor • Should be able to identify & report risks related to ISMS, SOX ITGC design effectiveness & operational effectiveness gaps • Exposure to other regulatory compliances such as Data Privacy will be an advantage

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.