Tower Lead (Support & Operations)
India
Job Description
Tower Lead (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh
Job Summary
Key Responsibilities
- Resolve advanced VDI incidents and escalations.
- Manage master images and golden image lifecycle.
- Configure and troubleshoot FSLogix and profile management solutions.
- Support application virtualization and delivery solutions.
- Optimize desktop performance and user experience.
- Manage VDI capacity and resource utilization.
- Implement desktop patching and image updates.
- Troubleshoot integration issues involving AD, DNS, GPO, and storage.
- Assist in migration and upgrade activities.
- Conduct root cause analysis for recurring incidents.
- Mentor L2 support engineers.
Technical Skills
Advanced VDI Administration
- Citrix Studio
- VMware Horizon Administrator
- Azure Virtual Desktop Management
- Broker Troubleshooting
Image Management
- Golden Image Maintenance
- Citrix Machine Creation Services (MCS)
- Provisioning Services (PVS)
- Azure Image Builder
User Profile Management
- FSLogix
- UE-V
- Citrix Profile Management
Application Delivery
- App Layering
- MSIX App Attach
- App-V (Legacy)
Performance Management
- Session Optimization
- Log Analysis
- Performance Monitoring
Automation
- PowerShell
- Azure Automation Basics
Experience
- 5–7 years of VDI administration experience.
- Strong experience with Citrix, AVD, or VMware Horizon environments.
Key Responsibilities
Key Responsibilities
- Resolve advanced VDI incidents and escalations.
- Manage master images and golden image lifecycle.
- Configure and troubleshoot FSLogix and profile management solutions.
- Support application virtualization and delivery solutions.
- Optimize desktop performance and user experience.
- Manage VDI capacity and resource utilization.
- Implement desktop patching and image updates.
- Troubleshoot integration issues involving AD, DNS, GPO, and storage.
- Assist in migration and upgrade activities.
- Conduct root cause analysis for recurring incidents.
- Mentor L2 support engineers.
Technical Skills
Advanced VDI Administration
- Citrix Studio
- VMware Horizon Administrator
- Azure Virtual Desktop Management
- Broker Troubleshooting
Image Management
- Golden Image Maintenance
- Citrix Machine Creation Services (MCS)
- Provisioning Services (PVS)
- Azure Image Builder
User Profile Management
- FSLogix
- UE-V
- Citrix Profile Management
Application Delivery
- App Layering
- MSIX App Attach
- App-V (Legacy)
Performance Management
- Session Optimization
- Log Analysis
- Performance Monitoring
Automation
- PowerShell
- Azure Automation Basics
Experience
- 5–7 years of VDI administration experience.
- Strong experience with Citrix, AVD, or VMware Horizon environments.
Skill Requirements
Key Responsibilities
- Resolve advanced VDI incidents and escalations.
- Manage master images and golden image lifecycle.
- Configure and troubleshoot FSLogix and profile management solutions.
- Support application virtualization and delivery solutions.
- Optimize desktop performance and user experience.
- Manage VDI capacity and resource utilization.
- Implement desktop patching and image updates.
- Troubleshoot integration issues involving AD, DNS, GPO, and storage.
- Assist in migration and upgrade activities.
- Conduct root cause analysis for recurring incidents.
- Mentor L2 support engineers.
Technical Skills
Advanced VDI Administration
- Citrix Studio
- VMware Horizon Administrator
- Azure Virtual Desktop Management
- Broker Troubleshooting
Image Management
- Golden Image Maintenance
- Citrix Machine Creation Services (MCS)
- Provisioning Services (PVS)
- Azure Image Builder
User Profile Management
- FSLogix
- UE-V
- Citrix Profile Management
Application Delivery
- App Layering
- MSIX App Attach
- App-V (Legacy)
Performance Management
- Session Optimization
- Log Analysis
- Performance Monitoring
Automation
- PowerShell
- Azure Automation Basics
Experience
- 5–7 years of VDI administration experience.
- Strong experience with Citrix, AVD, or VMware Horizon environments.
Other Requirements
Key Responsibilities
- Resolve advanced VDI incidents and escalations.
- Manage master images and golden image lifecycle.
- Configure and troubleshoot FSLogix and profile management solutions.
- Support application virtualization and delivery solutions.
- Optimize desktop performance and user experience.
- Manage VDI capacity and resource utilization.
- Implement desktop patching and image updates.
- Troubleshoot integration issues involving AD, DNS, GPO, and storage.
- Assist in migration and upgrade activities.
- Conduct root cause analysis for recurring incidents.
- Mentor L2 support engineers.
Technical Skills
Advanced VDI Administration
- Citrix Studio
- VMware Horizon Administrator
- Azure Virtual Desktop Management
- Broker Troubleshooting
Image Management
- Golden Image Maintenance
- Citrix Machine Creation Services (MCS)
- Provisioning Services (PVS)
- Azure Image Builder
User Profile Management
- FSLogix
- UE-V
- Citrix Profile Management
Application Delivery
- App Layering
- MSIX App Attach
- App-V (Legacy)
Performance Management
- Session Optimization
- Log Analysis
- Performance Monitoring
Automation
- PowerShell
- Azure Automation Basics
Experience
- 5–7 years of VDI administration experience.
- Strong experience with Citrix, AVD, or VMware Horizon environments.
Information at a Glance