Tower Lead (Support & Operations)
United States
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Job Description
Tower Lead (Support & Operations)
Essex,New Jersey

Job Summary

To ensure timely resolution of escalations according to agreed-upon norms, deliver reports and services as outlined in the SOW, and effectively implement organizational initiatives.

Key Responsibilities

1. To ensure generation of tower level EE & EN revenue
2. To ensure that all responsibilities, tasks and escalations/crisis are closed as per agreed SLA norms
3. To oversee Operational Hygiene, validate reports and ensure that services are provided as per agreed SOW
4. To promote positive customer satisfaction and develop new initiatives/ frameworks to improve the same
5. To oversee and implement Profit Improvement Plan (PIP) through levers like Automation & self-driven initiatives      

Skill Requirements

Other Requirements
Maximum Salary (US):  124000
Minimum Salary (US):  66000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.