Tower Lead - IBM Websphere, Weblogic & JBoss Application Server
India
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Job Description
Tower Lead - IBM Websphere, Weblogic & JBoss Application Server
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless functioning of application services powered by Websphere Application Server and BEA WebLogic. This leadership position is responsible for resolving escalations, adhering to service level agreements (SLA), and driving operational excellence to meet organizational goals and enhance customer satisfaction.

Key Responsibilities

1. Manage The Generation Of Tower-Level Revenue By Leveraging Websphere Application Server And Bea Weblogic Capabilities, Ensuring Alignment With Financial Targets.
2. Ensure That All Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Sla Norms, Utilizing Operational Monitoring Tools And Processes.
3. Oversee Operational Hygiene By Validating Service Reports And Implementing Improvements, Guaranteeing That Services Are Delivered As Per The Agreed Statement Of Work (Sow).
4. Enhance Customer Satisfaction By Developing And Executing New Initiatives And Frameworks That Promote Service Quality And Responsiveness.
5. Implement The Profit Improvement Plan (Pip) Through Strategies Such As Automation And Self-Driven Initiatives, Focusing On Efficiency And Cost Reduction.

Skill Requirements

1. Strong Expertise In Websphere Application Server And Bea Weblogic.
2. Proficiency In Operational Management And Service Delivery Frameworks.
3. Excellent Analytical And Problem-Solving Skills With A Focus On Performance Improvement.
4. Ability To Drive Initiatives That Enhance Customer Satisfaction And Operational Efficiency.

Other Requirements

1. Optional But Valuable Certifications: Ibm Certified Solution Developer Websphere Application Server Or Oracle Weblogic Server 12C Certified Implementation Specialist
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.