Job Summary
The Tower Lead for Support & Operations plays a crucial role in ensuring that escalations are resolved in a timely manner, aligning with organizational standards and service level agreements. This position is integral to delivering reports and services as specified in the Statement of Work (SOW), while actively driving initiatives that enhance operational efficiency and customer satisfaction. Require Senior Project Manager to handle Larger Security Transformation Project with end-end delivery and co-ordination with HCL , Customer and third-party vendors. 1. Project Planning and Execution: · Develop and manage project plans, timelines, budgets, and resources. · Define milestones and clear deliverables while ensuring compliance with internal guidelines and external regulations. · Monitor progress, performance, risks, and outcomes of assigned projects. 2. Leadership and Team Collaboration: · Lead cross-functional teams, including stakeholders from functional areas such as clinical development, regulatory affairs, marketing, operations, and IT, depending on the scope of the project. · Facilitate team meetings, drive collaboration, and resolve conflicts to ensure alignment and team efficiency. 3. Communication and Stakeholder Management: · Serve as the main point of contact for stakeholders and leadership regarding project status, updates, and risks. · Prepare and present regular reports, including progress updates, risk assessments, and mitigation strategies. 4. Risk Management: · Identify, assess, and proactively manage project risks. · Develop and implement mitigation plans and contingency strategies to prevent delays or disruptions. 5. Ensuring Quality and Compliance: · Ensure that all project deliverables meet Novartis quality standards and SOPs. · Comply with regulatory and safety standards applicable to the project’s scope, especially in healthcare or drug development projects. 6. Process Improvement: · Continuously analyze project execution strategies and suggest improvements to processes, tools, or methodologies. · Implement best practices across project management efforts. Role Requirement: 1. Educational Background: · Bachelor’s degree in science, medicine, pharmacy, engineering, business administration, or related field. · Advanced degree (e.g., MBA, MSc, PhD, or PMP certification) preferred. 2. Work Experience: · 10+ years of experience as Project Manager within the pharmaceutical, healthcare, or biotech sectors. · Proven track record of managing large, complex projects (including global or regional projects) with multiple stakeholders. · Experience in Managing Cybersecurity Project Management 3. Skills & Competencies: · Strong organizational, time-management, and multitasking abilities. · Excellent communication, negotiation, and interpersonal skills. · Proficiency in project management tools and software (e.g., MS Project, Smartsheet, or similar). · Understanding of Cybersecurity, IT and OT firewall 4. Other Attributes: · Ability to work in a fast-paced, dynamic environment and adapt to evolving priorities. · High attention to detail, analytical mindset, and problem-solving capabilities.
Key Responsibilities
2. Ensure All Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Agreed Sla Norms, Utilizing Project Management Best Practices To Drive Accountability And Performance.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Services Delivered Meet The Standards Set Forth In The Sow, Employing Effective Monitoring And Evaluation Techniques.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery And Client Relations.
5. Oversee And Implement The Profit Improvement Plan (Pip) Through Strategic Levers Such As Automation And Self-Driven Initiatives, Driving Continuous Improvement In Operational Performance.
Skill Requirements
1. In-Depth Knowledge Of Project Management Principles And Methodologies.
2. Strong Understanding Of Dmo Practices And Frameworks.
3. Proficiency In Operational Management And Customer Service Excellence.
4. Excellent Analytical And Reporting Skills To Validate Operational Hygiene.
5. Strong Leadership And Communication Skills To Promote Positive Customer Relationships.
Define project scope, objectives, timelines, and deliverables. · Allocate and manage resources (human, financial, technical) effectively. · Prepare and monitor project budgets, ensuring cost control. · Develop detailed project schedules and ensure timely delivery. · Identify potential risks and develop mitigation strategies. · Maintain clear and consistent communication with stakeholders. · Lead and motivate project teams, resolve conflicts, and ensure collaboration. · Ensure project deliverables meet quality standards and client expectations. · Monitor project progress using tools and methodologies. · Provide regular status updates and reports to leadership and stakeholders.
Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Certified Scrummaster (Csm), Or Itil Foundation
At least 10+ years of experience as IT Project Manager with a proven track record of leading IT infra and Data Center Migration projects · MS Project expertise · Excellent communication and change management skills · PMP, PgMP, CISM or CISSP
Experience in Managing Cybersecurity related Projects as Project Manager,