Job Summary

Operations & Service Delivery Lead day-to-day operations across Cloud, Compute, and Database services. Ensure infrastructure availability, reliability, performance, capacity, and operational readiness. Drive effective Incident, Problem, Change, Service Request, and Major Incident Management. Monitor SLA/KPI performance and drive corrective actions for service gaps. Lead operational governance, service reviews, escalation management, and risk tracking. Ensure adherence to established ITSM processes, operational standards, and support procedures. Cloud Operations Oversee operations across AWS and Azure environments. Manage operational activities covering cloud infrastructure, compute, storage, backup, monitoring, access, and related services. Drive cloud optimization, capacity management, automation, and operational standardization. Support cloud migration, transformation, and modernization initiatives from an operations perspective. Collaborate with Cloud Engineering, Architecture, Security, FinOps, and application teams. Compute Operations Manage enterprise Windows, Linux, virtualization, and server infrastructure operations. Oversee server provisioning, patching, capacity, availability, performance, lifecycle, and vulnerability remediation activities. Drive automation and standardization to reduce manual operational effort. Ensure effective coordination across infrastructure dependencies including network, storage, security, backup, and monitoring. Database Operations Provide operational leadership for enterprise database platforms such as Oracle, SQL Server, PostgreSQL, MySQL, and cloud-managed databases, depending on the environment. Govern database availability, monitoring, backup/recovery, patching, performance, capacity, and operational support. Ensure database incidents, changes, performance issues, and escalations are managed effectively. Coordinate with Database Engineering and application teams for upgrades, migrations, and technology lifecycle activities.

Key Responsibilities

Operations & Service Delivery Lead day-to-day operations across Cloud, Compute, and Database services. Ensure infrastructure availability, reliability, performance, capacity, and operational readiness. Drive effective Incident, Problem, Change, Service Request, and Major Incident Management. Monitor SLA/KPI performance and drive corrective actions for service gaps. Lead operational governance, service reviews, escalation management, and risk tracking. Ensure adherence to established ITSM processes, operational standards, and support procedures. Cloud Operations Oversee operations across AWS and Azure environments. Manage operational activities covering cloud infrastructure, compute, storage, backup, monitoring, access, and related services. Drive cloud optimization, capacity management, automation, and operational standardization. Support cloud migration, transformation, and modernization initiatives from an operations perspective. Collaborate with Cloud Engineering, Architecture, Security, FinOps, and application teams. Compute Operations Manage enterprise Windows, Linux, virtualization, and server infrastructure operations. Oversee server provisioning, patching, capacity, availability, performance, lifecycle, and vulnerability remediation activities. Drive automation and standardization to reduce manual operational effort. Ensure effective coordination across infrastructure dependencies including network, storage, security, backup, and monitoring. Database Operations Provide operational leadership for enterprise database platforms such as Oracle, SQL Server, PostgreSQL, MySQL, and cloud-managed databases, depending on the environment. Govern database availability, monitoring, backup/recovery, patching, performance, capacity, and operational support. Ensure database incidents, changes, performance issues, and escalations are managed effectively. Coordinate with Database Engineering and application teams for upgrades, migrations, and technology lifecycle activities.

Skill Requirements

Operations & Service Delivery Lead day-to-day operations across Cloud, Compute, and Database services. Ensure infrastructure availability, reliability, performance, capacity, and operational readiness. Drive effective Incident, Problem, Change, Service Request, and Major Incident Management. Monitor SLA/KPI performance and drive corrective actions for service gaps. Lead operational governance, service reviews, escalation management, and risk tracking. Ensure adherence to established ITSM processes, operational standards, and support procedures. Cloud Operations Oversee operations across AWS and Azure environments. Manage operational activities covering cloud infrastructure, compute, storage, backup, monitoring, access, and related services. Drive cloud optimization, capacity management, automation, and operational standardization. Support cloud migration, transformation, and modernization initiatives from an operations perspective. Collaborate with Cloud Engineering, Architecture, Security, FinOps, and application teams. Compute Operations Manage enterprise Windows, Linux, virtualization, and server infrastructure operations. Oversee server provisioning, patching, capacity, availability, performance, lifecycle, and vulnerability remediation activities. Drive automation and standardization to reduce manual operational effort. Ensure effective coordination across infrastructure dependencies including network, storage, security, backup, and monitoring. Database Operations Provide operational leadership for enterprise database platforms such as Oracle, SQL Server, PostgreSQL, MySQL, and cloud-managed databases, depending on the environment. Govern database availability, monitoring, backup/recovery, patching, performance, capacity, and operational support. Ensure database incidents, changes, performance issues, and escalations are managed effectively. Coordinate with Database Engineering and application teams for upgrades, migrations, and technology lifecycle activities.

Other Requirements

Operations & Service Delivery Lead day-to-day operations across Cloud, Compute, and Database services. Ensure infrastructure availability, reliability, performance, capacity, and operational readiness. Drive effective Incident, Problem, Change, Service Request, and Major Incident Management. Monitor SLA/KPI performance and drive corrective actions for service gaps. Lead operational governance, service reviews, escalation management, and risk tracking. Ensure adherence to established ITSM processes, operational standards, and support procedures. Cloud Operations Oversee operations across AWS and Azure environments. Manage operational activities covering cloud infrastructure, compute, storage, backup, monitoring, access, and related services. Drive cloud optimization, capacity management, automation, and operational standardization. Support cloud migration, transformation, and modernization initiatives from an operations perspective. Collaborate with Cloud Engineering, Architecture, Security, FinOps, and application teams. Compute Operations Manage enterprise Windows, Linux, virtualization, and server infrastructure operations. Oversee server provisioning, patching, capacity, availability, performance, lifecycle, and vulnerability remediation activities. Drive automation and standardization to reduce manual operational effort. Ensure effective coordination across infrastructure dependencies including network, storage, security, backup, and monitoring. Database Operations Provide operational leadership for enterprise database platforms such as Oracle, SQL Server, PostgreSQL, MySQL, and cloud-managed databases, depending on the environment. Govern database availability, monitoring, backup/recovery, patching, performance, capacity, and operational support. Ensure database incidents, changes, performance issues, and escalations are managed effectively. Coordinate with Database Engineering and application teams for upgrades, migrations, and technology lifecycle activities.